Google Reviews Widget Not Displaying Data After WordPress Update – Error 400
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Hi team,
Love your Google review widget, however after updating WordPress, themes and plugins it is no longer displaying reviews on my client’s website.
I have disconnected and reconnected the Google account, but the issue still occurs.
For your reference, I have added “https://cdn.trustindex.io/loader.js” to LiteSpeed cache JS exclusion list and cleared ALL server and browser caches, to no avail.
In console, I notice the following error:
<!DOCTYPE html>
<html lang=en>
<meta charset=utf-8>
<meta name=viewport content="initial-scale=1, minimum-scale=1, width=device-width">
<title>Error 400 (Bad Request)!!1</title>
<style>
*{margin:0;padding:0}html,code{font:15px/22px arial,sans-serif}html{background:#fff;color:#222;padding:15px}body{margin:7% auto 0;max-width:390px;min-height:180px;padding:30px 0 15px}* > body{background:url(//www.google.com/images/errors/robot.png) 100% 5px no-repeat;padding-right:205px}p{margin:11px 0 22px;overflow:hidden}ins{color:#777;text-decoration:none}a img{border:0}@media screen and (max-width:772px){body{background:none;margin-top:0;max-width:none;padding-right:0}}#logo{background:url(//www.google.com/images/branding/googlelogo/1x/googlelogo_color_150x54dp.png) no-repeat;margin-left:-5px}@media only screen and (min-resolution:192dpi){#logo{background:url(//www.google.com/images/branding/googlelogo/2x/googlelogo_color_150x54dp.png) no-repeat 0% 0%/100% 100%;-moz-border-image:url(//www.google.com/images/branding/googlelogo/2x/googlelogo_color_150x54dp.png) 0}}@media only screen and (-webkit-min-device-pixel-ratio:2){#logo{background:url(//www.google.com/images/branding/googlelogo/2x/googlelogo_color_150x54dp.png) no-repeat;-webkit-background-size:100% 100%}}#logo{display:inline-block;height:54px;width:150px}
</style>
<a href=//www.google.com/><span id=logo aria-label=Google></span></a>
<p><b>400.</b> <ins>That’s an error.</ins>
<p>Your client has issued a malformed or illegal request. <ins>That’s all we know.</ins>Can you please advise how to resolve.
Kindly,
Luke
P.S. Requested information copied below. Also, we have all green ticks on the troubleshooting page.
URL: https://capenaturopathics.com.au
MySQL Version: 10.6.19
WP Table Prefix: wp_
WP Version: 6.7.2
Server Name: capenaturopathics.com.au
Cookie Domain: capenaturopathics.com.au
cURL Version: 8.11.0
SSL Version: OpenSSL/1.1.1w
CSS path: /home/capenaturopathic/public_html/wp-content/uploads/trustindex-google-widget.css
PHP Info:
Version: 8.0.30
Memory Usage: 28.58MB
Memory Limit: 256M
Max Upload Size: 128M
Max Post Size: 128M
Allow URL fopen: On
Allow URL Include: Off
Display Errors: Off
Max Script Execution Time: 300 seconds
WP_HTTP_BLOCK_EXTERNAL: not defined
WP_ACCESSIBLE_HOSTS: not defined
Plugin: Widgets for Google Reviews
Plugin Version: 12.6.1
Options:
active: 1
page-details: {
“id”: “ChIJq6qag-KJkGsR6TC-Ndvjuos”,
“name”: “\”Cape Naturopathics\””,
“avatar_url”: “https:\/\/streetviewpixels-pa.googleapis.com\/v1\/thumbnail?panoid=dHXygCuDfe7wcXFfHUhY1A&cb_client=search.gws-prod.gps&w=900&h=900&yaw=228.056&pitch=0&thumbfov=100”,
“write_review_url”: “https:\/\/www.google.com\/maps\/place\/\/data=!4m3!3m2!1s0x6b9089e2839aaaab:0x8bbae3db35be30e9!12e1”,
“address”: “Clinic 36\/5 Easy St, Byron Bay NSW 2481, Australia”,
“rating_number”: “31”,
“rating_score”: “5”,
“timestamp”: 1744425566
}
subscription-id:
proxy-check:
style-id: 36
review-content:
%reviewer_name%
%created_at%
%text%
PLATFORM_NAME rating score: RATING_SCORE of RATING_SCALE, based on RATING_NUMBER reviews
The page I need help with: [log in to see the link]
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Hi @lacadev ,
Thanks for your reply.
Confirming that the ‘https://cdn.trustindex.io/loader.js‘ file has been excluded from both JS Deferred / Delayed Excludes and JS Excludes fields within LiteSpeed Cache.
Issue persists after clearing all server and browser cache.
Can you please advise.
Kindly,
Luke
Hi @lacadev ,
Thanks for your reply and troubleshooting steps.
I’ve tried the LiteSpeed steps — turning off JS “Minify”, “Combine” and “Deferred” and clearing all server and browser cache — but the issue persists.
I can confirm that with the LiteSpeed plugin deactivated, the widget displays, so there is definitely some caching conflict going on that is at the bottom of this.
I look forward to any further suggestions you have, so that we can resolve this issue.
Kind regards,
Luke
The topic ‘Google Reviews Widget Not Displaying Data After WordPress Update – Error 400’ is closed to new replies.
