• Resolved SLV

    (@dwnl)


    An employee of Google said my products were being rejected in the Google Merchant Center because: “The price in the structured data for the products is 0 euros”.
    I have no idea what see means, and she said I needed to ask a developer. She did talk about that they had a tool to see this information but did not want to share the name of this tool.

    I did found via: https://search.google.com/test/rich-results and with a product page of mine I got:
    “offers”:[{“@type”:”Offer”,”price”:”0.00“,”priceValidUntil”:””,”priceCurrency”:”EUR”,”priceSpecification”:{“@type”:”PriceSpecification”,”price”:”0.00“,”priceCurrency”:”EUR”,”valueAddedTaxIncluded”:”true”}
    Maybe see means this?

    This product is a variable product with 10 variations in 2 layers, size and color.
    So:
    Size 1 in blue
    Size 1 in red
    Size 2 in blue
    Size 2 in red
    Etc.
    Each variation has a regular price and a sale price.

    A simple product of mine with no variations got me:
    “offers”:[{“@type”:”Offer”,”price”:”0.00″,“priceValidUntil”:””,”priceCurrency”:”EUR”,”priceSpecification”:{“@type”:”PriceSpecification”,“price”:”1299.00″,“priceCurrency”:”EUR”,”valueAddedTaxIncluded”:”true”}

    So how do I get both prices in the structured data?

    Greetings!

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter SLV

    (@dwnl)

    Found out that a plugin is causing this! When I deactivate that one, the data is showing.
    I did ask them about it, so I now I’m waiting for their solution.

    Thread Starter SLV

    (@dwnl)

    https://search.google.com/test/rich-results Also says: Missing field ‘shippingDetails’ (optional) and Missing field ‘hasMerchantReturnPolicy (optional).

    Here info about it with examples and codes: https://developers.google.com/search/docs/appearance/structured-data/merchant-listing

    How do I get those 2 in my data/shop?

    Zee

    (@doublezed2)

    Hello SLV,

    Thank you for contacting WooCommerce support.

    I understand your products are being rejected in Google Merchant Center due to the structured data showing a price of 0 euros.

    To confirm, have you identified the plugin causing this issue and already contacted their support?
    Could you also share which plugin is involved and provide the product URL showing 0 euros in Google Merchant Center?

    Looking forward to your response. 🙂

    Thread Starter SLV

    (@dwnl)

    @doublezed2, could you please read all my messages in this topic?
    The first one is caused by a plugin, they need to solve it.
    Second is not because of that plugin. (Missing field ‘shippingDetails’ (optional) and Missing field ‘hasMerchantReturnPolicy (optional).

    Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi there!

    Apologies for the confusion. I understand you’re looking for help adding the shippingDetails and hasMerchantReturnPolicy fields to your shop. Currently, these fields can only be added through custom code.

    Please note that we don’t provide support for customizations. If you require more in-depth assistance, I can recommend WooExperts and Codeable.io as options for getting professional help. Alternatively, you can also ask your development questions in the  WooCommerce Community Slack as custom code falls outside our usual scope of support.

    Additionally, I can see that this issue has already been reported by another user here: https://github.com/woocommerce/woocommerce/issues/41060
    https://github.com/woocommerce/woocommerce/issues/41061

    Thank you for cooperation and understanding

    Thread Starter SLV

    (@dwnl)

    @shahzeenfarooq, ah right! Thanks for the information.
    Since both are market as optional, I will wait for Woocommerce to solve this/implement this since it is already known and hopefully worked on.

    Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi there!

    You’re welcome! It’s great to hear you’re keeping an eye on WooCommerce’s progress on this. If you have any further questions or need assistance in the meantime, feel free to reach out. We’re here to help! 😊

Viewing 7 replies - 1 through 7 (of 7 total)

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