Title: Google Pay error Last modified: March 1, 2022 --- # Google Pay error * Resolved [jwarrend](https://wordpress.org/support/users/jwarrend/) * (@jwarrend) * [4 years, 3 months ago](https://wordpress.org/support/topic/google-pay-error-3/) * I am new to WooCommerce and ecommerce generally. I just opened my storefront on my webpage, and a user reports an error in using Google Pay. They’re getting a message that says “There was an error processing your order”. * Other people have placed orders with credit card and paypal and not had a problem, and their orders went through. * The trouble is that the WooCommerce payments tab doesn’t have any options or actions I can take so I’m not sure how to figure out what is wrong or what to do about it. Any ideas? Viewing 4 replies - 1 through 4 (of 4 total) * [Juan G. (woo-hc)](https://wordpress.org/support/users/judagutor/) * (@judagutor) * [4 years, 3 months ago](https://wordpress.org/support/topic/google-pay-error-3/#post-15416337) * Hi [@jwarrend](https://wordpress.org/support/users/jwarrend/)! * To know more about your setup and point you in the right direction, kindly provide us your **System Status**; you can find it via `WooCommerce > Status`. Select‘ Get system report’ and then ‘Copy for support’. Once you do this, paste in here your response. * Thanks! * Thread Starter [jwarrend](https://wordpress.org/support/users/jwarrend/) * (@jwarrend) * [4 years, 3 months ago](https://wordpress.org/support/topic/google-pay-error-3/#post-15416374) * Thanks Juan! Here’s what this produced: * ``` ### WordPress Environment ### WordPress address (URL): https://belltowergames.com Site address (URL): https://belltowergames.com WC Version: 6.1.1 REST API Version: ✔ 6.1.1 WC Blocks Version: ✔ 6.5.2 Action Scheduler Version: ✔ 3.4.0 WC Admin Version: ✔ 3.0.3 Log Directory Writable: ✔ WP Version: ❌ 5.9 - There is a newer version of WordPress available (5.9.1) WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.15 PHP Post Max Size: 512 MB PHP Time Limit: 120 PHP Max Input Vars: 1000 cURL Version: 7.58.0 OpenSSL/1.1.1 SUHOSIN Installed: – MySQL Version: 8.0.28-0ubuntu0.20.04.3 Max Upload Size: 512 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 6.1.1 WC Database Prefix: wp_ahz2pk_ Total Database Size: 14.26MB Database Data Size: 13.15MB Database Index Size: 1.11MB wp_ahz2pk_woocommerce_sessions: Data: 0.14MB + Index: 0.01MB + Engine MyISAM wp_ahz2pk_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_ahz2pk_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_ahz2pk_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_ahz2pk_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_ahz2pk_woocommerce_order_itemmeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM wp_ahz2pk_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_ahz2pk_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_ahz2pk_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_ahz2pk_woocommerce_shipping_zone_locations: Data: 0.01MB + Index: 0.01MB + Engine MyISAM wp_ahz2pk_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_ahz2pk_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_ahz2pk_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_ahz2pk_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_74187_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_74187_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_74187_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_74187_options: Data: 0.02MB + Index: 0.01MB + Engine MyISAM wp_74187_postmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_74187_posts: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_74187_term_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_74187_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_74187_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_74187_usermeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_74187_users: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_ahz2pk_actionscheduler_actions: Data: 0.09MB + Index: 0.13MB + Engine InnoDB wp_ahz2pk_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_ahz2pk_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_ahz2pk_actionscheduler_logs: Data: 0.08MB + Index: 0.03MB + Engine InnoDB wp_ahz2pk_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_ahz2pk_comments: Data: 0.01MB + Index: 0.01MB + Engine MyISAM wp_ahz2pk_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_ahz2pk_options: Data: 2.60MB + Index: 0.10MB + Engine MyISAM wp_ahz2pk_postmeta: Data: 6.21MB + Index: 0.18MB + Engine MyISAM wp_ahz2pk_posts: Data: 3.61MB + Index: 0.06MB + Engine MyISAM wp_ahz2pk_term_relationships: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_ahz2pk_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_ahz2pk_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_ahz2pk_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_ahz2pk_usermeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM wp_ahz2pk_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_ahz2pk_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_ahz2pk_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB wp_ahz2pk_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_ahz2pk_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_ahz2pk_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_ahz2pk_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_ahz2pk_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_ahz2pk_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_ahz2pk_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_ahz2pk_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_ahz2pk_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_ahz2pk_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_ahz2pk_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_ahz2pk_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ### Post Type Counts ### attachment: 95 event: 6 nav_menu_item: 14 page: 18 post: 7 product: 5 revision: 493 shop_order: 7 wp_global_styles: 1 wpcf7_contact_form: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (17) ### Advanced Custom Fields PRO: by Elliot Condon – 5.9.6 Akismet Anti-Spam: by Automattic – 4.2.2 Contact Form 7: by Takayuki Miyoshi – 5.5.4 Elementor: by Elementor.com – 3.5.5 Envato Market: by Envato – 2.0.1 Jetpack: by Automattic – 10.6 MailChimp: by MailChimp – 1.5.7 Odrin Functionalities: by Subsolar Designs – 1.0.4 Quick Page/Post Redirect Plugin: by anadnet – 5.2.2 Subsolar Designs Extras: by Subsolar Designs – 2.1.0 Subsolar Designs Mailchimp Widget: by Subsolar Designs – 1.0.3 Subsolar Designs Twitter Widget: by Subsolar Designs – 1.0 Unyson: by ThemeFuse – 2.7.24 WooCommerce Payments: by Automattic – 3.6.1 (update to version 3.7.0 is available) WooCommerce Shipping & Tax: by WooCommerce – 1.25.22 (update to version 1.25.23 is available) WooCommerce: by Automattic – 6.1.1 (update to version 6.2.1 is available) WP Super Cache: by Automattic – 1.7.7 ### Inactive Plugins (6) ### Chartbeat: by Chartbeat – 2.0.7 Extended Comment Options: by Mark Kenny – 2.5 IntenseDebate: by IntenseDebate & Automattic – 2.9.10 podPress: by Dan Kuykendall (Seek3r) – 8.8.10 RC 18 VideoPress: by Automattic Niall Kennedy Joseph Scott – 1.2.2 WordPress Hashcash: by Elliott Back – 4.6 ### Settings ### API Enabled: ✔ Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ ### WC Pages ### Shop base: #746 - /shop/ Cart: #117 - /cart/ Checkout: #118 - /checkout/ My account: #119 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: Odrin Version: 1.3.5 Author URL: http://subsolardesigns.com/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: odrin/woocommerce/archive-product.php odrin/woocommerce/cart/cart-totals.php odrin/woocommerce/cart/cross-sells.php odrin/woocommerce/checkout/form-billing.php odrin/woocommerce/checkout/form-checkout.php odrin/woocommerce/checkout/form-shipping.php odrin/woocommerce/content-single-product.php odrin/woocommerce/loop/loop-start.php odrin/woocommerce/loop/sale-flash.php odrin/woocommerce/myaccount/form-login.php odrin/woocommerce/order/order-details.php odrin/woocommerce/single-product/add-to-cart/external.php odrin/woocommerce/single-product/add-to-cart/simple.php odrin/woocommerce/single-product/add-to-cart/variable.php version 3.5.5 is out of date. The core version is 6.1.0 odrin/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php odrin/woocommerce/single-product/add-to-cart/variation.php odrin/woocommerce/single-product/meta.php odrin/woocommerce/single-product/price.php odrin/woocommerce/single-product/product-attributes.php odrin/woocommerce/single-product/product-image.php odrin/woocommerce/single-product/related.php odrin/woocommerce/single-product/review-meta.php odrin/woocommerce/single-product/review-rating.php odrin/woocommerce/single-product/short-description.php odrin/woocommerce/single-product/tabs/additional-information.php odrin/woocommerce/single-product/tabs/description.php odrin/woocommerce/single-product/tabs/tabs.php odrin/woocommerce/single-product/title.php odrin/woocommerce/single-product/up-sells.php odrin/woocommerce/single-product-reviews.php Outdated Templates: ❌ Learn how to update ### Subscriptions ### WCS_DEBUG: ✔ No Subscriptions Mode: ❌ Staging Subscriptions Live URL: https://www.belltowergames.com Subscription Statuses: – WooCommerce Account Connected: ✔ Yes Active Product Key: ❌ No ### Store Setup ### Country / State: United States (US) — New York ### Payment Gateway Support ### WooCommerce Payments: products refunds subscriptions subscription_cancellation subscription_suspension subscription_reactivation subscription_amount_changes subscription_date_changes subscription_payment_method_change subscription_payment_method_change_customer subscription_payment_method_change_admin multiple_subscriptions PayPal Standard: subscriptions gateway_scheduled_payments subscription_payment_method_change_customer subscription_cancellation subscription_suspension subscription_reactivation products refunds PayPal Reference Transactions Enabled: ❌ No ### WooCommerce Payments ### Version: 3.6.1 Connected to WPCOM: Yes Blog ID: 198816894 Account ID: acct_1JlFAo2HPeLgu2rY ### Action Scheduler ### Canceled: 4 Oldest: 2022-02-08 06:54:31 +0000 Newest: 2022-02-16 18:39:12 +0000 Complete: 299 Oldest: 2022-02-05 21:46:48 +0000 Newest: 2022-03-01 19:29:53 +0000 Pending: 1 Oldest: 2022-03-01 21:29:53 +0000 Newest: 2022-03-01 21:29:53 +0000 ### Status report information ### Generated at: 2022-03-02 03:29:04 +07:00 ``` * [Juan G. (woo-hc)](https://wordpress.org/support/users/judagutor/) * (@judagutor) * [4 years, 3 months ago](https://wordpress.org/support/topic/google-pay-error-3/#post-15416488) * You are welcome! Thank you for sharing with us the System Status. * In it, I can see that you have your WordPress version and some WooCommerce plugins outdated. We recommend that you update them to their latest version. * ![](//i.ibb.co/Wg2MK2z/anense.png)”) * Make sure you have a full backup in place of your site and database before making any changes. You could consider using a service like [Jetpack](https://jetpack.com/support/backup/) or installing a plugin like UpdraftPlus. If something goes wrong, you can restore your site to the previous state. * Once you make the updates, check again if the issue persists. If it continues, please contact us at the [WooCommerce Payments support forum](https://wordpress.org/support/plugin/woocommerce-payments); we will be able to help you further there. * You can create a new topic here: [https://wordpress.org/support/plugin/woocommerce-payments/#new-topic-0](https://wordpress.org/support/plugin/woocommerce-payments/#new-topic-0). * Cheers! * [Juan G. (woo-hc)](https://wordpress.org/support/users/judagutor/) * (@judagutor) * [4 years, 2 months ago](https://wordpress.org/support/topic/google-pay-error-3/#post-15439232) * Hi there, * We haven’t heard back from you in a while, so I’m marking this thread as resolved. * Hopefully, the provided information was helpful, and you solved the issue. If you have any further questions, we recommend [creating a new topic](https://wordpress.org/support/plugin/woocommerce/#new-topic-0). * Cheers! Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Google Pay error’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 4 replies * 2 participants * Last reply from: [Juan G. (woo-hc)](https://wordpress.org/support/users/judagutor/) * Last activity: [4 years, 2 months ago](https://wordpress.org/support/topic/google-pay-error-3/#post-15439232) * Status: resolved