Support » Plugin: Google Customer Reviews for WooCommerce » Google not pulling opt ins

  • infotrailexplorerscouk

    (@infotrailexplorerscouk)


    I have fully set up the plugin with the correct Merchant ID and yet in the Merchant centre I still get told that it isn’t correctly set up and so no opt ins have been promoted.

    I have completed a free order and had the pop and accepted the opt in and so I know that it should be working.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    the exact same problem on my site.

    I’ve setup the plugin, made several test purchases in the WooCommerce shop, checked the javascript code generated in the “Thank you” page (see below) compared to https://merchants.google.com/mc/customerreviews/configuration.

    I can’t find any error, but at the Google Merchant Center (https://merchants.google.com/mc/customerreviews/overview) no data will be received for “Survey opt-ins received”.

    Generated JavaScript code

    <script src="https://apis.google.com/js/platform.js?onload=renderOptIn" async defer>
    </script>
    <script>
      window.renderOptIn = function() {
        window.gapi.load('surveyoptin', function() {
          window.gapi.surveyoptin.render({
            "merchant_id": 123456789,
            "order_id": "1234",
            "email": "firstname.surname@email.de",
            "delivery_country": "DE",
            "estimated_delivery_date": "2019-01-31",
            "opt_in_style": "CENTER_DIALOG",
             
          });
        });
      }
    </script>

    Any suggestions to get it run?

    Hello,

    for me, it’s running. The received opt-ins are displayed now on Google Merchant Center … with a delay of 4-5 days.

    So everything works with this plugin!

    Same issue here.. But I have to wait a few days before I can see the result? I have put in 5 days delay in my settings..

Viewing 3 replies - 1 through 3 (of 3 total)
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