Support » Plugin: Google Listings & Ads » Google Listings & Ads plugin not Working keep loading

Google Listings & Ads plugin not Working keep loading

  • Resolved spinseller786

    (@spinseller786)


    1 week, 1 day ago

    Hello ,
    I hope everyone is fine ,
    Google listing and ads plugin keeps loading here is a screenshot :
    https://drive.google.com/file/d/1M6AgxLRpGhtJmLV9RjzJY4ttN_akrffm/view?usp=sharing
    I tried deleting the plugin from both Hpanel wordpress one by one and reinstalled it but it didn’t resolved it , deactivated all plugins and themes so it isn’t theme or plugin conflict as well


    I checked the logs of woo commerce this is what it said :

    2023-09-12T14:33:04+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Internal\DependencyManagement\GoogleServiceProvider::handle_unauthorized_error Client error: POST https://api-vipgo.woocommerce.com/google/google-mc/content/v2.1/5072680572/reports/search resulted in a 401 Unauthorized response: { “error”: { “code”: 401, “message”: “User cannot access account 5072680572”, “errors”: [

    The issue I guess is I deleted this merchant center account 5072680572 it keeps pinging the previous account 5072680572 , same is the case with google ads account , now I have a new accounts ,

    What might be the possible solution for this ?

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Shameem (woo-hc)

    (@shameemreza)

    1 week ago

    Hi @spinseller786

    It seems that this has been marked as resolved. Have you managed to get this sorted, or do you still need help resolving this?

    However, based on the error message you’ve shared, it seems like the plugin is trying to access an old Google Merchant Center account that no longer exists. Here’s what you can do to resolve this issue:

    Next, go to Marketing > Google Listings & Ads and set up the connection again. :‎)

    If the issue continues, we’re here and happy to help you out further.

    Looking forward to your response!

Viewing 1 replies (of 1 total)
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