Support » Plugin: Google Listings & Ads » Google Listing and Ads plugin causing loading loop on checkout page

  • Resolved zendigitalcreatives

    (@zendigitalcreatives)


    I had to deactivate the Google listing and Ads plugin in order for my customers to be able to checkout. Every time that I activate the plugin again, it causes the same problem on the checkout page. I had to deactivate each plugin individually to find the one that was causing the checkout page loading loop. Once I deactivated the Google Listing and Ads plugin, the checkout page would load just fine after an order was submitted. It would be nice to use the plugin for the Smart Campaign Shopping Ads but it seems that my store won’t be able to function properly while using this plugin. Is there a solution to this besides not using the plugin?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hi @zendigitalcreatives. I understand you’re seeing an issue where Google Listings & Ads is causing your checkout page to not work. Can you give us some more details about what exactly happens when the plugin is enabled?

    Also, did it work at some point without breaking the checkout page? If so, when did it break?

    Lastly, can you share your system status report? You can find that by going to WooCommerce > Status in your site’s admin area (or https://yoursite.com/wp-admin/admin.php?page=wc-status&tab=status, replacing “yoursite.com” with your site’s actual URL), then clicking “Get system report,” then “Copy for support.”

    Thanks!

    • This reply was modified 7 months, 2 weeks ago by Austin M - a11n. Reason: formatting

    I too have the same issue after updating to Version 2.0.3
    WC checkout page does not load, just a white page with loader spnning

    
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    Site address (URL): https://www.giftsonthesquare.com
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    wpvc_zbs_security_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpvc_zbs_segments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpvc_zbs_segments_conditions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpvc_zbs_settings: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpvc_zbs_sys_cronmanagerlogs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpvc_zbs_sys_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpvc_zbs_sys_email_hist: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpvc_zbs_tags: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpvc_zbs_tags_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpvc_zbs_tax_table: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpvc_zbs_temphash: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpvc_zbs_tracking: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpvc_zbs_transactions: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 428
    custom_order_status: 3
    elementor_library: 8
    jetpack_migration: 2
    mc4wp-form: 1
    mt_pp: 1
    nav_menu_item: 50
    nxs_filter: 1
    oembed_cache: 26
    page: 58
    post: 1
    product: 31
    product_enquiry: 1
    product_variation: 138
    shop_coupon: 5
    shop_order: 521
    shop_order_refund: 11
    shop_order_vendor: 13
    wc_order_status: 8
    wcfm_memberships: 1
    wcpa_pt_forms: 1
    woo_discount: 2
    woo_discount_cart: 1
    wp_global_styles: 1
    wpcf7_contact_form: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (44) ###
    
    Advanced Access Manager: by Vasyl Martyniuk <vasyl@vasyltech.com> – 6.8.4
    Affiliate For WooCommerce: by StoreApps – 5.0.0
    Ajax Cart AutoUpdate for WooCommerce: by taisho – 1.5.5
    Broken Link Checker: by WPMU DEV – 1.11.17
    CB Change Mail Sender: by Md Abul Bashar – 1.2.2
    Conditional Fields for Contact Form 7: by Jules Colle – 2.2.3
    Checkout Field Editor and Manager for WooCommerce: by Acowebs – 2.1.24
    Code Snippets: by Code Snippets Pro – 3.2.0
    Contact Form 7: by Takayuki Miyoshi – 5.6.2
    Cookie Notice & Compliance for GDPR / CCPA: by Hu-manity.co – 2.3.1
    Custom Order Status for WooCommerce: by Tyche Softwares – 2.1.1
    Yoast Duplicate Post: by Enrico Battocchi and Team Yoast – 4.5
    Easy Login Styler: by Phpbits Creative Studio – 1.0.6
    Elementor Pro: by Elementor.com – 3.7.3
    Elementor: by Elementor.com – 3.7.0
    Envato Market: by Envato – 2.0.7
    Facebook for WooCommerce: by Facebook – 2.6.20
    Site Kit by Google: by Google – 1.80.0
    Nav Menu Roles: by Kathy Darling – 2.1.0
    No CAPTCHA reCAPTCHA for WooCommerce: by MailOptin Team – 1.2.6
    NextScripts: SNAP Pro Upgrade Helper: by NextScripts – 1.5.10
    REHub Framework: by Wpsoul – 18.1
    Restrict Usernames Emails Characters: by benaceur – 2.9.7
    SiteGround Optimizer: by SiteGround – 7.2.1
    SiteGround Security: by SiteGround – 1.3.0
    Shortcode in Menus: by Gagan Deep Singh – 3.5.1
    NextScripts: Social Networks Auto-Poster: by NextScripts – 4.3.30
    Advanced Editor Tools (previously TinyMCE Advanced): by Automattic – 5.6.0
    Update Cart On Checkout For Woocommerce: by Plugify – 1.0.4
    Woocommerce Custom Product Addons: by Acowebs – 4.1.8
    WooCommerce Stripe Gateway: by WooCommerce – 6.5.1
    WooCommerce Google Analytics Integration: by WooCommerce – 1.5.13
    WooCommerce PayPal Payments: by WooCommerce – 1.9.2
    WooCommerce PDF Invoices & Packing Slips: by WP Overnight – 3.0.1
    UK Counties for WooCommerce: by Lee Willis – 1.2
    WooCommerce: by Automattic – 6.8.0
    Wordfence Security: by Wordfence – 7.6.0
    Yoast SEO Premium: by Team Yoast – 19.1
    Yoast SEO: by Team Yoast – 19.5.1
    WP-Lister Pro for Amazon: by WP Lab – 2.2.6
    WP-Lister Pro for eBay: by WP Lab – 3.2.11
    WP Product Feed Manager: by Michel Jongbloed – 1.42.0
    ReCaptcha v2 for Contact Form 7: by IQComputing – 1.4.3
    Yoast SEO: WooCommerce: by Team Yoast – 15.1
    
    ### Inactive Plugins (1) ###
    
    Google Listings and Ads: by WooCommerce – 2.0.3
    
    ### Dropin Plugins (1) ###
    
    object-cache.php: Memcached
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude_from_catalog (exclude_from_catalog)
    exclude_from_search (exclude_from_search)
    exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
    Shop base: #19 - /masonic-gifts-and-presents-for-freemasons/
    Basket: #20 - /basket/
    Checkout: #21 - /checkout/
    My account: #22 - /my-account/
    Terms and conditions: #246 - /customer-terms-conditions/
    
    ### Theme ###
    
    Name: Rehub theme
    Version: 18.1
    Author URL: https://wpsoul.com/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build
    personally we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: rehub-theme/woocommerce/archive-product.php
    rehub-theme/woocommerce/cart/cross-sells.php
    rehub-theme/woocommerce/content-product.php
    rehub-theme/woocommerce/global/wrapper-end.php
    rehub-theme/woocommerce/global/wrapper-start.php
    rehub-theme/woocommerce/loop/add-to-cart.php
    rehub-theme/woocommerce/loop/loop-end.php
    rehub-theme/woocommerce/loop/loop-start.php
    rehub-theme/woocommerce/loop/rating.php
    rehub-theme/woocommerce/loop/sale-flash.php
    rehub-theme/woocommerce/myaccount/my-account.php
    rehub-theme/woocommerce/product-searchform.php
    rehub-theme/woocommerce/single-product/add-to-cart/external.php
    rehub-theme/woocommerce/single-product/meta.php
    rehub-theme/woocommerce/single-product/product-image.php
    rehub-theme/woocommerce/single-product/sale-flash.php
    rehub-theme/woocommerce/single-product/share.php
    rehub-theme/woocommerce/single-product/tabs/additional-information.php
    rehub-theme/woocommerce/single-product/tabs/description.php
    rehub-theme/woocommerce/single-product-reviews.php
    rehub-theme/woocommerce/single-product.php
    rehub-theme/woocommerce/content-product_cat.php
    
    ### WooCommerce PayPal Payments ###
    
    Onboarded: ✔
    Shop country code: GB
    WooCommerce currency supported: ✔
    PayPal card processing available in country: ✔
    Pay Later messaging available in country: ✔
    Webhook status: –
    Vault enabled: ✔
    Logging enabled: –
    Reference Transactions: –
    Used PayPal Checkout plugin: ✔
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    experimental-product-tour
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    wc-pay-promotion
    wc-pay-welcome-page
    wc-pay-subscriptions-page
    
    Disabled Features: minified-js
    settings
    
    Daily Cron: ✔ Next scheduled: 2022-08-13 10:18:45 +00:00
    Options: ✔
    Notes: 92
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Canceled: 35
    Oldest: 2022-07-12 17:45:53 +0000
    Newest: 2022-08-01 18:15:29 +0000
    
    Complete: 15,363
    Oldest: 2022-07-12 17:40:40 +0000
    Newest: 2022-08-12 11:05:32 +0000
    
    Failed: 4
    Oldest: 2020-09-12 11:21:04 +0000
    Newest: 2020-09-27 12:04:27 +0000
    
    Pending: 10
    Oldest: 2022-08-12 11:07:32 +0000
    Newest: 2022-08-19 09:41:39 +0000
    
    ### Status report information ###
    
    Generated at: 2022-08-12 11:05:34 +00:00
    
    Plugin Support Margaret S. woo-hc

    (@margaretwporg)

    Hi @n0rf0lkandway

    Sorry to learn that you too are having the same issue after updating to Version 2.0.3. Thanks for sharing the System Status Report.

    Coud you please click the link below to create your own, new discussion, so we can assist you individually, without bothering the original poster in this thread. Thanks!

    https://wordpress.org/support/plugin/google-listings-and-ads/#new-topic-0

    * Forum guidelines on posting on related threads / existing threads with similar issues

    Thank you for your reply, I have created new topic ‘Checkout not loading after update ‘

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