Hi @nckstpplnbrg,
What happens when you click on “Approve”? I’d also like to better understand your site setup — could you please share your system status report by going to WooCommerce > Status > Get Report > Copy for Support?
Hi @mosesmedh ,
When i click on “Approve” i get the message in the red block.
Is it save to give this information in a public forum?
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This reply was modified 6 months, 3 weeks ago by
nckstpplnbrg.
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This reply was modified 6 months, 3 weeks ago by nckstpplnbrg.
Hi there!
Yes, it’s perfectly okay to share that information here. You can use https://pastebin.com or https://gist.github.com, then share the link to the paste in your reply. This way, you can delete the information later if needed. Please also include your site URL in the paste.
In the meantime, could you please try disconnecting and reconnecting Jetpack by following the steps in this article:
🔗 https://jetpack.com/support/reconnecting-reinstalling-jetpack/
Also, please make sure that XML-RPC requests are working correctly on your site. XML-RPC is used for communication between your site and WordPress.com. If it’s blocked, the connection won’t work properly.
You can test this by visiting:
https://yourdomain.com/xmlrpc.php
(Replace yourdomain.com with your actual site URL)
If everything is working, you should see the message:
“XML-RPC server accepts POST requests only.”
If you see anything else, it means the XML-RPC connection is blocked. In that case, please:
- Check if a security plugin or firewall is blocking it
- Or contact your web host to unblock the connection
Let me know how it goes!
@shahzeenfarooq
I already reconnecting en reinstal Jetpack, the way in the link. But it doenst work.
I get the message “XML-RPC server accepts POST requests only.” So that’s good.
See below the report:
URL: SunPartsXL.com
Report -> https://pastebin.com/hjDG35xN
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This reply was modified 6 months, 3 weeks ago by nckstpplnbrg.
Zee
(@doublezed2)
Hello nckstpplnbrg,
Thank you for your reply.
I checked your site and confirmed that “XML-RPC server accepts POST requests only.” appears correctly in the browser.
To troubleshoot further, I recommend contacting your host to check if any firewall or security settings might be blocking certain requests. I also suggest disabling all caching plugins while we troubleshoot this issue.
Let me know what your host says.
Best regards.
Hello @doublezed2
Thank you for your time. I contacted my hosting and they said everything is fine.
I already uninstal the caching plugins, but it doesnt work.
Please let me know what i can do, i am not alone i see on the forums.
@doublezed2 i get a response of my hosting:
Do you possibly have the IP that is being connected to? Then we can check on our side whether we actually accept this. Kind regards,
What IP?
Hi @nckstpplnbrg,
Jetpack and WordPress.com don’t use a fixed IP address, and the IPs they use can change frequently.
For the most current list of IPs, you can check this page:
👉 https://jetpack.com/support/how-to-add-jetpack-ips-allowlist/
@mosesmedh it still doens’t work… i think you should update the plugin, many people have this problem. I have done everythink you said, but it doenst help.
Please let me know how further
Hi @nckstpplnbrg,
Thank you for following up and letting us the last suggestion doesn’t fix the issue, and I completely understand how frustrating and concerning this must be, especially since it’s been nearly two weeks since you first reported the issue.
You’re right in noting that others have experienced similar problems — we’re aware of that as well. In most cases, the issue is resolved once the site is connected to WordPress.com via Jetpack. However, since you’ve already done that and the problem still persists, let’s dig a little deeper.
Please go to WooCommerce > Status > Logs and look for any fatal error or any log related to Google for WooCommerce, then share it via pastebin.com so we can take a closer look.
@mosesmedh thank you. Still doen’t work.
I don’t see fatal errors in the log -> https://pastebin.com/jkmj4WVt
Please let me know what to do.
Zee
(@doublezed2)
Hello nckstpplnbrg,
Thank you for your reply.
Do you possibly have the IP that is being connected to? Then we can check on our side whether we actually accept this.
I would like to revisit this message. May I ask why IP address is required? I want to confirm if there are firewalls blocking certain requests.
Once I have this information, we can move in the right direction to troubleshoot further.
Best regards.
@doublezed2 where can i found my IP or do you want another IP address?
Hi @nckstpplnbrg,
No, we do not want another IP address. I think @doublezed2 meant to ask if you have correctly white-listed the IP addresses mentioned here: https://jetpack.com/support/how-to-add-jetpack-ips-allowlist/
Additionally, could you please disable Google for WooCommerce, enable it again, and start the setup afresh?
Let us know what happens.
Hi there,
As we haven’t received a response in some time, I’ll mark this ticket as resolved. Please don’t hesitate to reach out if you need further assistance.
Apart from this, if you’re happy with our plugin and the support you’ve received, we’d really appreciate a review: https://wordpress.org/support/plugin/google-listings-and-ads/reviews/#new-post
