Title: Google error: Undefined
Last modified: February 26, 2020

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# Google error: Undefined

 *  Resolved [chefdelwebservices](https://wordpress.org/support/users/chefdelwebservices/)
 * (@chefdelwebservices)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/google-error-undefined/)
 * I’m trying to integrate this plugin on a client’s website, but I keep receiving
   an error when I try to connect to the Google Place.
 * I have created a fresh API Key with Places API enabled, and I’ve placed the correct
   data-pid into the field under the shortcode tab. When I click connect I receive
   an “Google error: Undefined”
 * Here is the debugging info (I’ve removed my API Key for obvious reasons):
 * URL: [https://medicarehelpinfl.com](https://medicarehelpinfl.com)
    PHP Version:
   7.3.12 WP Version: 5.3.2 Active Theme: Velux 1.1.3 URLOpen Method: curl URLOpen
   allow: 1 Plugin Version: 1.8.4 Settings: grw_version: 1.8.4 grw_active: 1 grw_google_api_key:
   grw_language: grw_activation_time: 1580258299 grw_rev_notice_hide: rplg_rev_notice_show:
 * Widgets: Array
    ( [_multiwidget] => 1 ) 1
 * Plugins:
    Akismet Anti-Spam 4.1.3 Google Analytics for WordPress by MonsterInsights
   7.10.4 Google Reviews Widget 1.8.4 (active) Official Facebook Pixel 1.8.0 (active)
   OptimizePress 2.5.23 (active) Page scroll to id 1.6.7 (active) Search Engine 
   Visibility 0.5 Sucuri Security – Auditing, Malware Scanner and Hardening 1.8.23
   WP-Optimize – Clean, Compress, Cache 3.0.16 (active) WP101 Video Tutorials 0.3
 * DB Places: Array
    ( ) 1 DB Places error: DB Reviews: Array ( ) 1 DB Reviews error:
    -  This topic was modified 6 years, 2 months ago by [chefdelwebservices](https://wordpress.org/support/users/chefdelwebservices/).

Viewing 13 replies - 1 through 13 (of 13 total)

 *  Plugin Author [Daniel K.](https://wordpress.org/support/users/richplugins/)
 * (@richplugins)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/google-error-undefined/#post-12484719)
 * Hi [@chefdelwebservices](https://wordpress.org/support/users/chefdelwebservices/),
 * Could you send your Place ID or link to Google map of your listing?
 * Thanks!
 *  Thread Starter [chefdelwebservices](https://wordpress.org/support/users/chefdelwebservices/)
 * (@chefdelwebservices)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/google-error-undefined/#post-12484871)
 * Heh I actually solved it. The owner of the business didn’t have an address listed
   for his business.. so when I noticed it said there was a null value returned 
   I knew something was missing. Thanks for making the plugin =)
 *  Plugin Author [Daniel K.](https://wordpress.org/support/users/richplugins/)
 * (@richplugins)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/google-error-undefined/#post-12485656)
 * Hi [@chefdelwebservices](https://wordpress.org/support/users/chefdelwebservices/),
 * You’re absolutely right, Google suddenly stopped return the reviews for a service
   areas, unfortunately, we don’t know by which reason.
 * The plugin uses a Google Places API to show the reviews. For some time now, this
   Google API returns an empty answer for area places (without a physical address).
 * Any can check it if replace the PLACE_ID and GOOGLE_KEY parameters in the API
   url below:
 * [https://maps.googleapis.com/maps/api/place/details/json?placeid=PLACE_ID&key=GOOGLE_KEY](https://maps.googleapis.com/maps/api/place/details/json?placeid=PLACE_ID&key=GOOGLE_KEY)
 * Sorry, we do not know if it’s a temporary error or correct behavior, because 
   several days ago it works and Google had return the reviews through this API 
   and for area places, but at the moment it doesn’t work. Unfortunately, we can’t
   make this work, because it’s a limitation of Google, not us or the plugin.
 * As our clients say the solution is to add the physical address for the place,
   after that Google Places API began to work and return reviews.
 * Thanks!
 *  [Seb](https://wordpress.org/support/users/sebastienrenaudeau/)
 * (@sebastienrenaudeau)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/google-error-undefined/#post-12511268)
 * Hi [@richplugins](https://wordpress.org/support/users/richplugins/),
 * does the business version have the same problem ?
 * Thanks
 *  Plugin Author [Daniel K.](https://wordpress.org/support/users/richplugins/)
 * (@richplugins)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/google-error-undefined/#post-12513040)
 * Hi [@sebastienrenaudeau](https://wordpress.org/support/users/sebastienrenaudeau/),
 * Except the public Places API, the business plugin has a private business API 
   which show all reviews, but only for a verified GMB owner accounts and locations.
 * If you have owner GMB account and 100% verified locations, you can switch the
   business plugin to business API and show all reviews.
 * Thanks!
 *  [mariosetien](https://wordpress.org/support/users/mariosetien/)
 * (@mariosetien)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/google-error-undefined/#post-12604794)
 * I have the same problem, I have a service area only in Google My Business and
   the plugin does not work for me. Thank you.
 *  Plugin Author [Daniel K.](https://wordpress.org/support/users/richplugins/)
 * (@richplugins)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/google-error-undefined/#post-12609001)
 * Hi [@mariosetien](https://wordpress.org/support/users/mariosetien/),
 * Sorry, we can’t jump a Google limitation, because our plugin just use a Google
   API to show the reviews and if Google had stopped to returning the reviews for
   service/virtual areas, we have nowhere to get the reviews.
 * You need to add a physical address for your Google location to show the reviews.
   Unfortunately, it’s a Google limitation, not us or the plugin.
 * Thanks!
 *  [mariosetien](https://wordpress.org/support/users/mariosetien/)
 * (@mariosetien)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/google-error-undefined/#post-12609789)
 * Thank you, I am going to change a physical address
 *  [dmcworks](https://wordpress.org/support/users/dmcworks/)
 * (@dmcworks)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/google-error-undefined/#post-13010687)
 * So basically the only option here is to purchase your Business plugin license?
 *  Plugin Author [Daniel K.](https://wordpress.org/support/users/richplugins/)
 * (@richplugins)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/google-error-undefined/#post-13011307)
 * Hi [@dmcworks](https://wordpress.org/support/users/dmcworks/),
 * No, to use this plugin you need to add a physical address for your GMB locations
   and enable a billing. You can make these two options for free and without buying
   the business version.
 * PS: You can use the business plugin only if you have a 100% verified Google place
   and the GMB primary owner account.
 * Thanks!
 *  [Eelke](https://wordpress.org/support/users/eelkew/)
 * (@eelkew)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/google-error-undefined/#post-13121670)
 * So after a trial period free of charge, you will be billed for using this service
   of Google, right?
 * Kind regards,
 * Eelke
 *  Plugin Author [Daniel K.](https://wordpress.org/support/users/richplugins/)
 * (@richplugins)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/google-error-undefined/#post-13121918)
 * Hi [@eelkew](https://wordpress.org/support/users/eelkew/),
 * Recently, Google has disabled the use of Places API for free and introduced the
   mandatory enabling a Billing. Unfortunately, since the plugin uses this Places
   API to show reviews, you need to enable Billing on your Google account. It’s 
   a limitation of Google, not specifically the plugin.
 * You can enable a Billing here https://console.cloud.google.com/project/_/billing/
   enable and learn more about it here https://developers.google.com/maps/gmp-get-
   started.
 * Don’t worry, Google is currently giving $200 free credit a month and it should
   be enough to use the plugin for connecting several Google places without additional
   fees except this free $200 credits.
 * If you have any questions please let us know.
 * Thanks!
 *  [Eelke](https://wordpress.org/support/users/eelkew/)
 * (@eelkew)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/google-error-undefined/#post-13125809)
 * Thank you for the elaborate and complete answer!
 * Kind regards,
 * Eelke

Viewing 13 replies - 1 through 13 (of 13 total)

The topic ‘Google error: Undefined’ is closed to new replies.

 * ![](https://ps.w.org/widget-google-reviews/assets/icon-256x256.gif?rev=3152314)
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 * 13 replies
 * 6 participants
 * Last reply from: [Eelke](https://wordpress.org/support/users/eelkew/)
 * Last activity: [5 years, 10 months ago](https://wordpress.org/support/topic/google-error-undefined/#post-13125809)
 * Status: resolved