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[Resolved] Google Drive – Unable to Restore

  • Hi,

    I just – by coincidence – found out that I can only partial restore my WordPresss setup. When viewing my backups I see 14 available (as setup) and can download them all except one really crucial one: uploads.

    The message is: Google Drive: succesfull obtained access token. No local copy available (the last sentence is actually in my local language)

    Luckily this is however not the case, as I can see multiple upload zips in my Google Drive. These are around 80 MB large. For all other backup items I actually get file ready with tyhe option to download or delete.

    What is going on? I really love UpdraftPlus, but that the plugin didn’t warn me of this omission is something I take serious.


Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author David Anderson



    If UD is having trouble downloading from Google Drive, then just go to the Google Drive website directly (https://drive.google.com), and download all the relevant zips from there, and then upload them by FTP into the folder wp-content/updraft in your WordPress install. When it has finished uploading press the “rescan” link in the “Restore” section of the settings page.

    Most likely the issue was simply that 800Mb zips take a long time to download.

    Best wishes,

    Thanks for this workaround!!

    Yet I dont understand why 80MB (and not 800 MB) would already be too long to download. Then the message should actually also not say: unable to find.

    Plugin Author David Anderson


    Hi ckhNL,

    If you turn ‘debug’ mode on, and then retry the download, and then go into wp-content/updraft, then there should be a log file for the download attempt. Please paste it here.


    I did this. But as there is no way to access this file from the online wp admin panel I’m not able to access it at the moment and send it to you.

    As soon as I have access to ftp I’ll be able to do that.

    Plugin Author David Anderson



    You can access log files in the ‘Expert’ section of the UD settings page; open that section and then click ‘Show raw backup and file list’.


    Hello David,

    Thanks, I however cannot seem to find a relevant log file there. After setting the log ON (multiple times on different days) I try to download a themes and upload ‘fileset’. The log however then displays:

    A line with the full filename of the themes zipfile and after that various kind of empty logfles. Or a logfile of the backup thats initiated by visiting the blog which states that the actual backup of the upload folder was succesfull.


    d .
    1.1 Thu, 13 Mar 2014 03:02:39 +0000 log.46764c95c27d.txt
    784.4 Thu, 13 Mar 2014 03:02:38 +0000 log.14f2cc403a1e.txt
    1.0 Thu, 13 Mar 2014 02:57:26 +0000 log.14113e71427a.txt
    d ..
    1.0 Thu, 13 Mar 2014 02:56:44 +0000 log.66a8e6a78ce9.txt
    1.0 Thu, 13 Mar 2014 02:52:11 +0000 log.f8d924ba120f.txt
    1.0 Thu, 13 Mar 2014 02:50:57 +0000 log.75f6dca6c309.txt
    1.0 Thu, 13 Mar 2014 02:49:31 +0000 log.52b0c3bf6acf.txt
    1.0 Thu, 13 Mar 2014 02:49:20 +0000 log.c9b5e925057b.txt
    2.0 Thu, 13 Mar 2014 02:49:20 +0000 log.1394636585.txt
    3241.7 Thu, 13 Mar 2014 02:49:10 +0000 backup_2014-03-12-1603_XXXX_0fbc8a5c64d2-themes.zip

    Please advise.


    BTW I realize that I might have judged your plugin too strict and would therefore like to adjust my initial rating. It however seems that this is not anymore possible, is that correct? If not, could you pls let me know the procedure to adjust my initial rating? Thanks!

    Plugin Author David Anderson


    Hi ckhNL,

    Do this:

    1) Look at the list of logfiles (like you’ve pasted in the previous post)

    2) Make sure that the “debug” setting is on, and that the settings are saved.

    3) Attempt the download

    4) Look at the list of logfiles again. The one of interest will be the new one (i.e. the one that was not present in 1). Another way to identify it will be that it is the one with the latest date.

    Remember, though, that if UD has trouble retrieving the file from Google Drive, then you have alternatives: you can just visit http://drive.google.com directly in your web browser, download the backup from there, and then upload the backup into wp-content/updraft on your website (either via FTP or via drag-drop using the ‘Upload files’ link in the ‘Restore’ section). (If using FTP, then after it has uploaded press the “rescan” link in the “Restore” section, and UD will pick it up).

    To change the rating in a plugin review, just visit the plugin page – in this case, http://wordpress.org/plugins/updraftplus/ – and click on the right number of stars in the right-hand column under “My Rating”.

    Best wishes,

Viewing 7 replies - 1 through 7 (of 7 total)
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