Support » Plugin: WooCommerce Google Analytics Integration » Google conversions not tracked

  • Resolved whatswrong

    (@whatswrong)


    Hello,

    On my website the conversions are not being tracked or displayed in Google analytics even though enhanced eCommerce is turned on. How can I solve this issue?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Phil

    (@fullysupportedphil)

    Automattic Happiness Engineer

    Hey @whatswrong,

    First please make sure that your site is returning customers to the default order confirmation from WooCommerce. This is a requirement of the plugin for tracking sales.

    To test this, you can use the built-in PayPal Standard option for placing an order, or our Stripe plugin.

    Additionally, you can temporarily switch to the default Twenty Twenty or Storefront theme to ensure your theme is not using it’s own template for order confirmations.

    Let us know if those two steps help at all.

    Plugin Support Hari Shanker R

    (@harishanker)

    Automattic Happiness Engineer

    Hi @whatswrong

    Just checking-in to see if you need help with this. I hope that the suggestions we provided to you, guided you in the right direction.

    I’m marking this as Resolved, as we haven’t heard from you in a while.

    Let us know here, or feel free to open a new support thread if you need assistance.

    All the best!

Viewing 2 replies - 1 through 2 (of 2 total)
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