Title: Google Authenticator error
Last modified: August 22, 2016

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# Google Authenticator error

 *  Resolved [Fairy666tale](https://wordpress.org/support/users/fairy666tale/)
 * (@fairy666tale)
 * [11 years, 7 months ago](https://wordpress.org/support/topic/google-authenticator-error/)
 * Hello,
 * My website is [http://www.fairytalebeautyandlife.com](http://www.fairytalebeautyandlife.com)
 * For a few weeks I have been using Google authenticator, and when I first logged
   in it worked fine. Today, however, I had to re-login, and now it keeps giving
   me the message “The Google Authenticator one time password is incorrect or expired.
   Please try with a newly generated password.”
 * Even worse, the backup codes don’t work either, it just gives me the same message.
 * Is there an error in the app? How can I get back into my account? I can’t find
   any way to contact Google either, and I’m not very good with internet and programming,
   so I’m really hoping someone here can help me.
 * Thank you for reading, and I look forward to a response.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Thread Starter [Fairy666tale](https://wordpress.org/support/users/fairy666tale/)
 * (@fairy666tale)
 * [11 years, 7 months ago](https://wordpress.org/support/topic/google-authenticator-error/#post-5372882)
 * Okay, I’ve downloaded filezilla, but I can’t find the plugin directory…
 *  Thread Starter [Fairy666tale](https://wordpress.org/support/users/fairy666tale/)
 * (@fairy666tale)
 * [11 years, 7 months ago](https://wordpress.org/support/topic/google-authenticator-error/#post-5372886)
 * Here’s what it shows: [http://i1319.photobucket.com/albums/t661/fairy666taleblogger/help_zps2f18deb1.png](http://i1319.photobucket.com/albums/t661/fairy666taleblogger/help_zps2f18deb1.png)
 *  Thread Starter [Fairy666tale](https://wordpress.org/support/users/fairy666tale/)
 * (@fairy666tale)
 * [11 years, 7 months ago](https://wordpress.org/support/topic/google-authenticator-error/#post-5372902)
 * Never mind, I’ve contacted Bluehost and they resolved it for me. At least they
   have good support, unlike Google…
    Thanks anyway to whoever read this!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Google Authenticator error’ is closed to new replies.

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 * [problem](https://wordpress.org/support/topic-tag/problem/)

 * 3 replies
 * 1 participant
 * Last reply from: [Fairy666tale](https://wordpress.org/support/users/fairy666tale/)
 * Last activity: [11 years, 7 months ago](https://wordpress.org/support/topic/google-authenticator-error/#post-5372902)
 * Status: resolved

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