Title: Google authenticator code lost
Last modified: August 21, 2016

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# Google authenticator code lost

 *  [Djena](https://wordpress.org/support/users/djena/)
 * (@djena)
 * [12 years ago](https://wordpress.org/support/topic/google-authenticator-code-lost/)
 * Dear all,
 * I have ticked the authenticator code field in wordpress without taking note of
   the code. Now I can no longer access my website.
 * Can it be reset? Override? Deleted? I’m desparate…
 * Thank you in advance
    Djena

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Moderator [James Huff](https://wordpress.org/support/users/macmanx/)
 * (@macmanx)
 * [12 years ago](https://wordpress.org/support/topic/google-authenticator-code-lost/#post-5003700)
 * Hm, that doesn’t sound like a very safe authenticator plugin.
 * To be clear, Google Authenticator is a time-based code system. You need to add
   the key to an app (like Google Authenticator), and the code changes every 20 
   seconds. It’s not a one-time-use code that you simply take note of and use every
   time.
 * Most Authenticator plugins also require you to enter the code generated by the
   app before completing the setup, to ensure that you are ready to go.
 * To disable the current authenticator, navigate to `/wp-content/plugins/` via 
   SFTP, FTP, or your hosting provider’s file manager, then delete the plugin’s 
   directory.
 * Once that’s done, install a good authenticator plugin, like [http://wordpress.org/plugins/google-authenticator/](http://wordpress.org/plugins/google-authenticator/)
   🙂
 *  Thread Starter [Djena](https://wordpress.org/support/users/djena/)
 * (@djena)
 * [12 years ago](https://wordpress.org/support/topic/google-authenticator-code-lost/#post-5003890)
 * Hi!
 * Thanks so much. Really much appreciated
 * I’m trying your second alternative even though SFTP and FTP do not say much to
   me 🙂
 * Thank you for the link of the save plugin…
 * Cheers!!!!!
 *  Moderator [James Huff](https://wordpress.org/support/users/macmanx/)
 * (@macmanx)
 * [12 years ago](https://wordpress.org/support/topic/google-authenticator-code-lost/#post-5003891)
 * You’re welcome!
 * Regarding SFTP and FTP, read up on [http://codex.wordpress.org/FTP_Clients](http://codex.wordpress.org/FTP_Clients)
   They’re very handy. 🙂
 *  [Serdar_Ozcan](https://wordpress.org/support/users/serdar_ozcan/)
 * (@serdar_ozcan)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/google-authenticator-code-lost/#post-5003986)
 * Hi,
 * I lost my phone and also the backup keys. Thus, I cannot access to my blog. (
   [http://oraclesys.com/](http://oraclesys.com/))
 * I need a support to deactivate my google auth. service so I can login..
 * Please help…
 * Kind Regards.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Google authenticator code lost’ is closed to new replies.

## Tags

 * [code](https://wordpress.org/support/topic-tag/code/)
 * [lost](https://wordpress.org/support/topic-tag/lost/)
 * [reset](https://wordpress.org/support/topic-tag/reset/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 4 replies
 * 3 participants
 * Last reply from: [Serdar_Ozcan](https://wordpress.org/support/users/serdar_ozcan/)
 * Last activity: [11 years, 6 months ago](https://wordpress.org/support/topic/google-authenticator-code-lost/#post-5003986)
 * Status: not resolved

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