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[closed] Good when it works but support is pathetic (5 posts)

  1. Bessia
    Member
    Posted 2 years ago #

    Great plugins when they work but if you need help from the support staff....forget it. I've been waiting days for a response from their contact page and a support ticket with nothing....eeeshhh.

  2. Mike Jolley
    Member
    Plugin Author

    Posted 2 years ago #

    Hi,

    If you are a WooThemes customer you can use support.woothemes.com.

    But if you are looking for support with RT Theme (which looking at the thread you posted on .org you are) contact the theme author - its not our place to help you.

    Thanks

    p.s. I don't really think it's fair to rate the free plugin based on experiences you've had with paid theme and extensions. Just saying.

  3. Bessia
    Member
    Posted 2 years ago #

    Hi,

    I've been looking for support from woocommerce for 5 days now, I paid $80 for an extension that others have had similar problems with. I've had no reply to the 'ticket support system' or the contact page, the support is a complete joke (check all the 1 stars on this thread).

    I'm not looking for support for a the theme I'm using. I've asked for help from woocommerce...nothing, I've asked for a refund....nothing.

    "its not our place to help you"....the motto of woothemes!

  4. Mike Jolley
    Member
    Plugin Author

    Posted 2 years ago #

    Hi,

    There are no 5 day old tickets in my view - perhaps you can tell me the ticket ID? You may also want to check your spam box in case someone already got to it which is more likely.

    Thanks

  5. esmi
    Forum Moderator
    Posted 2 years ago #

    These forums do not support commercial products. Only the free plugins downloaded from http://wordpress.org/plugins/. Please contact the plugin's vendor directly with any questions about commercial products.

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