Support » Theme: onetone » Good theme, non-existent support

  • There’s a lot about this theme that I like, but there are a couple HUGE problems:

    • Tech support is non-existent. There’s a forum, but it’s impossible to search prior posts to see if your problem has been solved before. I have support posts that are now more than a month old and have not been responded to at all. Additionally, the email alert for post updates doesn’t work. I purchased the premium version, thinking that better support would be available, but it’s not. I’ve also written to the publisher on a couple occasions, seeking support, and had no response at all. Really, really disappointing.
    • When using the one-page version, the homepage slider appears terrible on smart phones. The home page image and type resizes to fit the browser width. Although there’s a setting in the admin to fill the home page height, it doesn’t work. I contacted MageeWP support and haven’t heard from them since.

    If they were reasonable about support, this theme would be a rock star. I waited a couple weeks while my support posts and email grew old before posting this review, hoping they would eventually respond but they haven’t. If anyone from MageeWP reads this and responds, I’ll gladly update this review.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Theme Author MageeWP

    (@magictheme)

    Sorry for the inconvenience.
    We recommend you to post your questions in our official forum so we can reply you asap.

    randallgoble

    (@randallgoble)

    I’ve posted in the forum but have had no replies to most of the posts, with the oldest now one month old.

    https://www.mageewp.com/forums/users/rgoble/topics

    I have exactly the same problem.
    Mine is I want to hide some social media icons that display down the page all over the pages. I want them to vanish. on Mobile.
    I read pages and pages they assume you know where and an expert on CSS>
    I did get a reply a week later. but of no use.
    I love the template. Shame about when you have an Issue.

Viewing 3 replies - 1 through 3 (of 3 total)
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