Good support, IP2Location add-on a bit disappointing

I used the basic plug-in expanded with add-ons for e-mailing reports and gathering detailed IP information from IP2Location. This last part was an effort setting up, as the information did not show up. After a few weeks of back-and-forth mailing with SlimStat, IP2Location and the hosting provider, it turned out to be a simple setting in the plug-in.
After that, the information was there, but it appeared it could not be added to the report, due a an imposed restriction by IP2Location. On the SlimStat website however, it was clearly stated that the add-on seamlessly integrates with reporting, suggesting that it would work. This is a disappointment. Other than that, the SlimStat support crew have been very helpful and swift to respond. In all, quite satisfied. They promised to change the text on the add-on page of their website to avoid confusion for others.