Support » Plugin: Ninja Forms - The Easy and Powerful Forms Builder » Good support, disappointing problem – possibly unhappy software?

  • I have absolutely no complaints whatsover about the support given, which was efficient, courteous – and worked!

    The problem, however, was very disappointing and somewheat worrying.

    On this occasion, somewhere in a plugin update, the amount preople were charged for subsacribing doubled! There was a problem some months ago in that subs were doubled for NOT having updated, which were then resolved by a very complicated update process.

    This has been highy embarassing for my organisation, and will have lost us potential members.

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