Support » Plugin: Google Captcha (reCAPTCHA) by BestWebSoft » Good support – bad licencing

  • ljburton

    (@ljburton)


    Installed and configured with no issues – using on WP login, blog comments, Woo product reviews, and Contact Form 7.

    Fast support response helped identify a conflict with Product Question plugin – will be contacting FME Addons.

    Also has issue with BeaverBuilder and blog comments – will be contacting BB.

    Subtracting two stars because of strict licencing which covers one domain and its subdomains.

    If you’re on Flywheel, WP Engine, etc. and you’re following best practices, then you’re doing all of your testing, updating, and debugging in a stage environment.

    With these cloud providers, your stage URL is (usually) not a subdomain of your live URL and it can’t be changed.

    As mentioned, I have to contact two other plugin authors to fix their reCaptcha issues – they’ll be looking at my stage environment.

    BWS support tells me I will either have to purchase a second licence or disable the plugin on my live site / enable in stage. I suggested they issue me a temporary second licence to use while debugging, but they declined.

    I believe this in unreasonable – a stage environment is not a second site and most cloud providers do not give control over stage URLs. BWS licencing should address the real world.

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  • Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    Thank you for such a detailed review! We’ll take all your notes into account.

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