Good product when it’s working, terrible support!

  • amsterdamshallowman

    (@amsterdamshallowman)


    4 years, 11 months ago

    I opened a case with them on April 20th. I’m using the premium version. No response. I tweeted them directly. No response. I opened another case, no response. I’m seriously concerned as a friend of mine uses the product to and he also hasn’t received any response from them for a case he’s opened either. I’m giving them another 24 hours and then will have to change to another product as I don’t see why I should pay for non-responsive support.

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  • Plugin Author Shareaholic

    (@shareaholic)

    4 years, 10 months ago

    Following up on our email to you a few weeks ago…

    Please accept our sincere apologies for the delay getting back to you and thank you for your patience. We were heads down coming up with a solution for the dramatic Facebook API changes. I’m glad that it fixed the issue you were running into. Do let us know if we can address anything else!

Viewing 1 replies (of 1 total)
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