Good product, questionable support

  • aldomedinas

    (@aldomedinas)


    2 years, 8 months ago

    This plugin is very good. It keeps my agenda uptodate without problems, allows to pay with paypal, and synchronices nicely with Google Calendar. I give it four star due to crappy support. You only get one year free, and then you have to pay. It will be no problem if they didn’t make every minor update an opportunity for the plugin to fail, and then need paid support. It’s a shame, because the plugin really rocks.

Viewing 1 replies (of 1 total)
  • Plugin Author Bookly

    (@ladela)

    2 years, 8 months ago

    Many thanks for your positive feedback!

    Regarding customer support, if you experience an issue with the commercial (PRO) version, we’re able to provide technical assistance only during active support period. You can read more about Envato Market Support rules on their website. In case there is a confirmed bug, our Dev team usually releases a fix to all users with the next release.

    Since Bookly is installed on your server, issues may occur because of other WP plugins, themes, and systems. And please note that Bookly core (free) plugin should always be updated together with Bookly PRO (Add-on) and other Bookly items.

    Before every release, we thoroughly test our plugin to its highest quality, but we can’t guarantee that after update the plugin will work properly on all WordPress configurations and completely protect it from the influence of other plugins. If you don’t want to renew your item support period, we recommend not updating Bookly and stay on the version which works well for you.

Viewing 1 replies (of 1 total)
  • The topic ‘Good product, questionable support’ is closed to new replies.