Hi @heinzbecker ,
Thank you for your feedback.
We’re sorry to see you experienced some issues during the updating process.
What we can advise you is:
- making sure you’re using the latest verison of the plugin
- or re-creating plugin: to re-create the plugin, go to the “Advanced” menu and click the “Re-create” button to reset it. Then, in the “Free Widget Configurator” tab, follow the setup steps again to properly configure the plugin.
In case these steps don’t help, please reach out to us via chat on our website: https://www.trustindex.io/ or via email: support@trustindex.io and send us your troubleshooting text.
You can find and copy your troubleshooting text from the “Advanced” tab, in the “Troubleshooting” box, by clicking “Copy to clipboard”.
Insert it into Pastebin and send us the URL please: https://pastebin.com/
https://snipboard.io/BbziPU.jpg
https://snipboard.io/qX3sQu.jpg
This will help our IT team resolving the issue as soon as possible.
Let us know if there’s anything else we can help you with.
Best regards,
Trustindex Support Team
Thank you, for teh replay. But I didn’t describe problems with the updates. I only wrote about my experiences using this plugin during the last two years.
Thank you, @heinzbecker !
Sorry for the confusion! We’ll make sure to bring up your concerns to the IT team, in the meantime if you encounter any issues, we will be here to help you.
Feel free to write us, if you need any assistance,
Szilveszter
Trustindex
