Thank you for leaving a review with us! Your feedback is important. We provide expert-level support to both free and pro users both through our website support form, as well as here on the forums. We get to each user as soon as we can and provide assistance even with individual customization and help get to the core of individual issues or conflicts. This can lead to some support requests taking longer, especially if an individual user reaches out with many questions.
That being said, we want each of our plugin users’ to succeed so it is important for us to hear from you in regards to how you feel about our support speed so that we can work to improve it.
If there is anything we can do to help bring our plugin to a 4-star or a 5-star plugin please don’t hesitate to let us know your thoughts, you are also free to reach out via the contact form on our website.