Good Plugin, horrible support
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This plugin generally works as advertised. However, despite my nearly 20 years of experience as a developer my team has repeatedly contacted support with specific questions about issues we were having with the free and pro versions, only to receive answers which were unhelpful. As a result, we’ve had to rely on google searches to find information that support should have provided. And it does not help that support claimed many times that myself and others on my team were not REAL developers. We did not develop the plugin if we did we’d be able to answer the questions we were asking.
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For those reading this review, the user is referring to this thread:
https://wordpress.org/support/topic/hosting-provider-claims-freesoul-plugin-is-causing-502-503-errors/I suggest reading the thread and forming your own opinion about our support.
We didn’t received any other support requests from them.
Please, read also the support requests from other users if you want to have an idea about the support.
Of course, we are not perfect, like all humans, but when someone is not polite, I cannot pretend otherwise. I am always honest. Reading between the lines, it was clear that this user was rude and not willing to listen.
He requested a MySQL command line. I did not provide it because I did not have time to prepare a safe version. I will add the MySQL command line to the documentation for others who may need it.
I responded to him after 10 hours, on a holiday, for a free plugin. And this is the “bad support” he complains about.
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