Support » Plugin: Enhanced Ecommerce Google Analytics Plugin for WooCommerce » Good plugin, deletes all settings on a regular basis

  • Good plugin, but it deletes all your settings on a regular basis. This is awful. We lost so much data because of this.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Tatvic

    (@tatvic)

    Hi,

    Appreciate your reviews!

    Can you please reach out to us at analytic2(at)tatvic(dot)com & share some more information on your reviews? what do you mean by deletes all your settings on a regular basis? On the update of the plugin or anything else? We haven’t received this type of concerns from any other clients.

    Additionally, you never contacted us anytime in the past to share your concerns or queries & today suddenly posted a negative review strange!! And as we can see you are a very old member here though you don’t follow the best practices of giving reviews.

    It is the best & ideal practice to contact the author & rise query in support thread before giving any review or coming to any conclusion regarding any plugin.

    Looking forward to your response!

    Thanks & Regards,

    Oh, really? You have not received this type of concerns?
    What is this then?
    Link: https://wordpress.org/support/topic/be-aware-plug-in-removes-settings-after-update/

    Plugin Author Tatvic

    (@tatvic)

    Hi,

    That’s the response we are expecting from your end. 🙂

    The guy who was given that review also not contacted us anytime before posting the reviews & the time you are talking about is 7 months ago where we did major UI changes in our plugin version 2.1.

    At that time we have updated the documents, FAQs & installation processes description & the update notice in the Admin panel that for this update please remove the old version first & add the new one from the scratch & verify the settings again.

    And the users who are reading it carefully had never faced this issue. When something Major changes are there, we always inform our users in all the possible ways that these are the changes so please read the instructions & documents carefully.

    Can you please explain How many times you were facing this issue & from which version to which version you get this?

    Regards,

    • This reply was modified 8 months, 1 week ago by  Tatvic.
    • This reply was modified 8 months, 1 week ago by  Tatvic.
Viewing 3 replies - 1 through 3 (of 3 total)
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