Yes, the mail arrived yesterday.
I was a little disappointed with the answer, and there was not a little more help.
I do all what our support says, adding manually the folders and set permissions? 755? 644? i don’t know 🙁
Ok, i try this but doens’t work.
I understand this is a demo and you want selling our product. But before buying our plugin i will showing the demo to my client, but if it not working properly (price doesn’t change), i can’t show it, if the demo not properly works on client’s theme.
So at this moment i found myself, when switch to another theme then it works perfect!