Good plugin but some issues and really bad support

  • armmed

    (@armmed)


    4 years, 8 months ago

    I have joined the club last week. `In the plugin auction, the bids are not visible. You only see no-bid when you call up the offer. In addition, other minor errors. Screenshots cannot be uploaded with the ticket. I started two tickets. Both were on June 10, 2021. There was only one answer to one ticket, and only a rudimentary one. That was June 11th. After that no more sound. No answers to my multiple inquiries. The time difference between SUA and India makes it difficult to work with them anyway. But you can’t seem to work for these people. The first ticket is still pending after four days. The second ticket without an answer to Closed. I will quit the club and look for another plugin. The plugin is at all not what they described-

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  • Plugin Support wpekasupport

    (@wpekasupport)

    4 years, 8 months ago

    Hi Kevin,

    Thanks for reaching out.

    We were able to check the support ticket raised by you and did see the resolution given there in the ticket by the product team. In case you need anymore clarifications, I would request you to please reply on the same ticket and we will make sure that it is resolved on priority.

    Thanks,
    Team WPeka

Viewing 1 replies (of 1 total)

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