Support » Plugin: Customer Reviews for WooCommerce » Good plugin but requires use of their review site

  • clickharder

    (@clickharder)


    This plugin would be a 5 star plugin if it allowed you to collect reviews on your domain name instead of the plugin developers website.

    Here is why:
    1) No where on the plugin page does it state that customers’ order information and emails will be sent to a 3rd party (the plugin developer).

    2) No where on the plugin page does it state that customers will leave their review on on a 3rd party domain that will then connect back to your website to post the review.

    The only place (that I could find) where this is stated is on the “Getting Started Tutorial” which is a single link at the bottom of the plugin details page.

    There are also the legal concerns about sending the data to a 3rd party with no contract or legal agreement in place. The plugin developer hasn’t provided (again, as far as I could find) any legally binding agreement as to how they will store and/or use my customers’ information or purchase histories.

    I would rate this plugin 5 stars if the reviews occurred on my domain. I would not have rated this plugin at all if it was clear that reviews would be processed through a 3rd party (because I would not have installed it in the first place.)

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author ivole

    (@ivole)

    Thanks for trying our plugin!

    We usually don’t reply to reviews but your review includes several false claims and I’d like to make sure that it doesn’t confuse other people.

    1. There is a clear statement with a checkbox in the plugin’s settings (“Review Reminder” tab in plugin’s settings) that a plugin’s user must read and enable before being able to use the feature of sending emails with review invitations via CR (the independent service for verification of customer reviews). This statement also requires you to update terms and conditions on your website to inform customers that they will receive invitations to review their orders. If you ignored this checkbox and didn’t update terms and conditions of your website, it means that you violated terms of use of the CR service.

    2. The same statement before the checkbox (“Review Reminder” tab in plugin’s settings) includes a link to the detailed information about the process of collecting verified reviews via CR service. The detailed information includes links to the privacy policy and the data protection policy. If you enabled the checkbox and started using CR service but didn’t read this information, it doesn’t mean that the information is not provided.

    Please pay attention to what checkboxes you enable and what are terms and conditions associated with them.

    clickharder

    (@clickharder)

    Hey ivole,

    My review does NOT include false claims.

    Claim 1) “No where on the plugin page does it state that customers’ order information and emails will be sent to a 3rd party (the plugin developer).”

    By plugin page, I am referring to your wordpress.org plugin page. I would not have installed the plugin if I knew the reviews would not occur on my website. I checked again, I don’t see it anywhere on your wordpress.org plugin description. To me, that is a critical step that you don’t mention in your “How does it works” section of the description.

    Claim 2) “No where on the plugin page does it state that customers will leave their review on on a 3rd party domain that will then connect back to your website to post the review.”

    Again, my statement is in reference to your WordPress.org plugin page.

    At no point, prior to installing and activating the plugin, is the user made aware that reviews will occur on a 3rd party site. Why that is not in the WordPress.org plugin description, one can only speculate.

    The statement you mention on the settings page, is not linked to the checkbox in any way. If anything, it is bad UI/UX.

    Your checkbox states:
    “Enable automatic follow-up emails with a reminder to submit a review.”

    It is in no way associated with the “Reminders for Customer Reviews”. Even the title of the section is misleading as it also includes the “Terms of service” and not only “Reminders for Customer Reviews”.

    The checkbox field should state something like:
    “By clicking this box you agree to our terms of service (linked) and understand that customer data will be sent to our website.”

    That is how a clear TOS checkbox agreement is written.

    So your statement of “Please pay attention to what checkboxes you enable” is completely absurd as the checkbox doesn’t state ANYTHING about the TOS or 3rd party data usage.

    I also think it is worth noting, your TOS is written in a font color that has extremely poor contrast with the background (#aeaeae font color, #fff background). This alone is a very bad practice.

    I did read your TOS and I still have legal concerns about how the data is handled. Thus that statement still hold partially true too.

    I would argue that it is only semi-incorrect, the UI/UX is poor enough that it isn’t obvious to the user, and I even states as much when I said “as far as I could find”.

    In fact, those are such bad UI/UX errors, it is almost worth taking another star away from the review but that might seem retaliatory…

Viewing 2 replies - 1 through 2 (of 2 total)
  • You must be logged in to reply to this review.