Support » Plugin: Content Views - Post Grid & List for WordPress » Good Plugin but only 1 year of Updates…

  • japjapjap

    (@japjapjap)


    Hello,
    i had bought that pro version and it is a good one.

    The support on the forum was good aswell, i had a few problems they were fast after (Should have read the documentation, whatever)

    The bad part is and thats why i gave this theme only 2 stars.

    The payment structure!

    I really was thinking about going for the unlimited sites a few month ago, but then my license expired a few days ago.

    You only have 1 year of updates on all 3 licenses.

    It is totaly okay if the SUPPORT ends after 1 year, but i’am not sure if the UPDATES on all 3 licenses should end after 1 year. This one year is soo fast over and then you have bought the ultimate license for 199€ (which i was thinking to buy) and you don’t get updates anymore.

    I was updating the PHP version of my webspace. So as example, PHP 5.x support is ending end of 2018. On version 5.3.4.3 he was making some PHP fixes for 7.1 / 7.2 (for some rare problems) You don’t get that after 1 year and you have to renew the license ????!

    As example what all can happen -> on the woocommerce start page they are saying you need to update woocommerce before WordPress 3.5 is coming, otherwise it gets broken…

    The new 3.5 WordPress version will probaply causing problems, i don’t get updates anymore, perfect!

    The problems will come for sure, even with WordPress 4.0 or 4.5…

    And if the license ends:
    – You’re loosing access to the Forum. You can’t even read there to get information, if a problem get fixed with a new version or something like that.
    – You can’t donwload anymore the last possible Version of the plugin on the profile, like 90% of all Plugin seller does.

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  • Plugin Author Content Views

    (@pt-guy)

    Hello,
    Thank you for sharing your opinion.

    Glad to know our product and support is good!

    About your last 2 points:
    – You’re losing access to the Forum. You can’t even read there to get information, if a problem get fixed with a new version or something like that.
    => Accessing to forum is part of support. You said that “It is totally okay if the SUPPORT ends after 1 year”.

    – You can’t download anymore the last possible Version of the plugin on the profile, like 90% of all Plugin seller does.
    => We are happy to send you the last possible Version of the plugin, before expiration date, if you contact us.
     
     
    About 1 year of updates & support, we believe we are not the only plugin/theme companies did that. Actually, most popular WordPress plugin/theme companies offer 1 year of updates & support, including but not limited to:

    • woocommerce.com
    • YOAST
    • Updraftplus
    • WP Forms
    • Gravity Forms
    • The Events Calendar Pro
    • WP Rocket

    Not to mention, some of other plugins charge monthly subscription.

    Yeah, you know that PHP and WordPress core are actively developed, which require any plugins/themes companies to adapt. The renewal fee helps us to do that!

    We also offer the best renewal price, only 50% of the full price.
    With our Business license, it is only $44.5 to keep 5 sites up and running in 365 days with latest PHP and WordPress versions. Isn’t that a bargain, in comparison to hiring freelancer or do it yourself?

    Anyway, we respect your opinion.
    We also thank you for being our customer for one year. We are happy to provide support to all of your 15 topic threads in our Pro forum.

    Good luck to your business!

Viewing 1 replies (of 1 total)
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