Support » Plugin: Salon booking system » Good Plugin. Bad support

  • I have installed the free version but have serious problems with the reservations since version 3.39. This seems to be a rather important bug and I can’t imagine I’m the only one with this problem, and so it seems: I am not. Despite that the developer choose to force me to become a payed customer whilst I have the opinion that I first should be helped before I spend money for something that is not working. I reported my bug here in the ‘public’ support forum, but it took ages to have a reply. I replied right away with special credentials to my site to troubleshoot the problem, but my logs tell me they have never ever took a look into it whatsoever. We are now 4 months further away. My site and my business model more or less relies on this plugin, have stated that I’m willing to become a paying customer, but despite that: no answer. no solution. Still running on version 3.38. That is the only solution left at this very moment.

    All in all a very disappointing experience. I can’t really promote this plugin to you if you rely on a good working reservation system. I hope I can do otherwise in the near future.

    • This topic was modified 8 months, 2 weeks ago by PDAHazzard.
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