Support » Plugin: Search by Algolia – Instant & Relevant results » Good luck with the support (they’ll assist for a second then ask to $$ support)

  • Did i mention, the support they’re asking you to get to fix their own bugs is not listed in their pricing page and is in thousands of dollars and with a contract/commitment? Good f*** luck!

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  • Plugin Contributor rayrutjes

    (@rayrutjes)

    Allow me to duplicate my answer from here:

    Hello @vahanavagyan1,

    We are really sorry that you are unsatisfied with the support experience we provide.
    Our support is limited to providing guidance and recommendation and indeed requires our customers to have developer resources.

    The support on our Algolia API and our API clients are included in any plan.
    However, in order to provide the best support experience possible for our customers, support on our integrations such as WordPress are limited to users having opted in for the support add-on available on our pricing page: https://www.algolia.com/pricing

    @vahanavagyan1 we take your feedback on all the different channels very seriously, and will make sure to take it into account in our future iterations on our support options.

    Sincerely.

    • This reply was modified 1 year, 7 months ago by rayrutjes.
Viewing 1 replies (of 1 total)
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