Support » Plugin: The Events Calendar » Good intentions, bad results, zero suport

  • Looking to the entire suite of “events calendar”, reading descriptions, etc, you will say… wow. BUT (yes, is a big one)…
    Are a lot of conditions to make it work, a lot of restrictions related to the rest of wordpress themes or plugins. More, suport is in fact almoust ZERO.
    I bought pro version and i tried to use it with multilanguage suport (prolang plugin). When i contacted “tribe” i got the answer “is your fault. disable polilang”. As result i bought… nothing.
    After more than one year, tribe anounce together with late updates that they solve the issue with multilanguage Quite funny.

    My advice: test first JUST free version and MAYBE later try to buy. As i said, as functionalities is ok, but with the rest…
    Ah, i forgot: codex is another big mess. Don’t count on it.

Viewing 1 replies (of 1 total)
  • Plugin Contributor geoffgraham

    (@geoffgraham)

    Hi adeonatour, my name is Geoff and I’m with Modern Tribe. I saw your review come in and wanted to respond because you make a number of great points here that are legitimate concerns and need to be addressed.

    More, suport is in fact almoust ZERO. I bought pro version and i tried to use it with multilanguage suport (prolang plugin). When i contacted “tribe” i got the answer “is your fault. disable polilang”. As result i bought… nothing.

    Man, I am super bummed to see this sort of feedback and want to extend my sincere apologies on behalf of the entire Modern Tribe team for letting you down here. We like to think that we take support seriously and it’s clear we’ve let you down.

    There’s never an excuse claiming anything is “your fault” and I am really shocked that we would use that language in any of our support exchanges. If you are able to link me up to that thread, I would be happy to review with the team and prevent this sort of thing from happening in the future. Like I said, this is inexcusable and my apologies if we did in any way point the finger back at you and claim that any issue is “your fault” directly.

    After more than one year, tribe anounce together with late updates that they solve the issue with multilanguage Quite funny.

    This is news to me! Are you able to point me where this is published or announced so we can look into it further? The truth is, there are a number of known conflicts between The Events Calendar and we have tried to be as transparent as possible about that to avoid any confusion up front:

    https://theeventscalendar.com/knowledgebase/can-your-products-be-used-on-multi-lingual-sites/

    There is a popular suggestion on our feature request forum to integrate specifically with WPML, which we just started work on less than three weeks ago. In no way are we saying we’ve solved any issues with multilingual support, but we do feel this is a great first step forward and I’m sorry if this has been miscommunicated in any way.

    Are a lot of conditions to make it work, a lot of restrictions related to the rest of wordpress themes or plugins.

    I feel you here, not because it’s unique to The Events Calendar, but because this is a pain point in the WordPress community at large. While we do try to make sure The Events Calendar works smoothly with as many themes and other plugins as possible, the fact is that doing so is physically impossible due to the sheer number of themes and plugins out there. We use default WordPress functionality and default WordPress themes as the baseline for everything we build into The Events Calendar since that is as close as it gets to a universally accepted standard for WordPress development. Did you find that the calendar required a lot of conditions and bumped into restrictions to work in those circumstances?

    If you hit any specific bugs that we can reproduce in default WordPress conditions, then those are something we definitely need to fix ASAP and we would love to address those issues right away, if you can help us determine what they are. We put a lot of time and effort into testing all our releases and want to know if anything has somehow slipped the cracks so we can prevent the same issue from popping up with others as well.

    If the issues you’re hitting are directly related to a conflict with another theme or plugin, then we’d like to know about those as well. We would be happy to see what we can do on our end to make the plugin work as smoothly as possible with the products of other developers, but we also have to acknowledge that integration is a two-way street where those developers often have to make changes on their end as well.

    My advice: test first JUST free version and MAYBE later try to buy.

    Absolutely and I couldn’t agree more. The Events Calendar is indeed a free plugin and provides the foundation for any of our add-ons. The fact that it is free and readily available gives ample opportunity to give the calendar a test drive prior to purchasing a PRO license for premium support and updates. Similarly, we offer a full refund on all our paid products within 30 days of purchase to provide an additional lifeline for testing things out. Our intention is never to lock people into anything they don’t want–we want to prevent buyer’s remorse at all costs.

    If, however, you are having specific issues related to The Events Calendar PRO plugin, this may not be the best forum to address those issues since these reviews are meant for the free version of The Events Calendar.

    Ah, i forgot: codex is another big mess. Don’t count on it.

    Are you referring to the WordPress Codex? We have documentation for The Events Calendar as well as a Knowledgebase of articles to address common issues and customizations, but I’m not aware of a Modern Tribe Codex and have found the WordPress Codex to be very helpful in my experience.

    Thanks a ton for reaching out and letting us (and the entire community) know about your experience. I do want to apologize again for the poor start but appreciate you letting us know where we can improve.

    Sincerely,
    Geoff

Viewing 1 replies (of 1 total)
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