I purchased the Pro version of this product for a client a few weeks ago. I’ve waited until today to submit a review because I really wanted to give the dev a chance to follow up.
After installation, it was very apparent that this was not the right solution for my client, despite doing research on the plug-in beforehand. I contacted the developer (after going through hoops of fire on their contact form). Initially. he replied, but when I explained that the plugin wasn’t going to work for my client, he ghosted me.
I understand that with downloadable products, once it’s delivered, it’s out there. When that happens, deactivate the registration code, refund the customer, and say thanks, maybe next time or at least a respectful “Sorry, lady, no can do.” You don’t just ignore someone asking for paid support. While I think the plugin itself has merits and may be a great tool for many, the lack of support for a premium product kinda sticks in my craw.
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