I've had it with my hosting provider. When things are good they are good, when they turn bad it gets worse.
My WP blogsite has been down for over 12 hours and inspite of 24/7 service and "urgent"/"critical" tickets, my hosting provider is yet to respond back to me. (I'll post the website problem in the troubleshooting section)
For now... are there any recommendations for good hosting providers who
1. Provide 24/7 service
2. Take charge technically to troubleshoot issues, import my WP blogs and data etc... without pushing it on to a non-techie person like me.
The few that WP recommends - I spoke to them and asked them this question : "What is your basic response time to solve issues/problems from the time a problem/issue is submitted"
The two I called answered "24 to 48 hours". If a website is down or inaccesible... and especially if it's a bloggers source of healthy income - it just doesn't seem right to have help coming to you after 24 - 48 hours.
Any pointers on hosting providers providing good & prompt customer service will be highly recommended.