Support » Plugin: Booster for WooCommerce » Good features, badly coded, slow support

  • I don’t want to demoralize the developers of this as they’ve thought of many very good features, but there are bugs everywhere and support takes forever. Apparently they’re ending support for lifetime license holders, which…. I get it but what are we supposed to do? Really regretting purchasing this plugin at this point. Maybe if it was coded better there would be fewer support requests! Hopefully they will be responsive in these forums because I’ve yet to hear back about several emails I’ve sent. The features are great but if they can’t handle all the support requests to the point where they have to stop giving support at all, then clearly they ought to spend some time improving the plugin instead of cutting off people who’ve paid for it.

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  • Plugin Author Pluggabl LLC

    (@pluggabl)

    Hello @shoelaced,

    Thank you for taking your time and letting us know your concerns.

    We will respond to your concerns in 5 parts below. This has little bit more context around the decision for stopping lifetime support.

    Lifetime Support – you still get lifetime updates…
    1) We did not take the decision lightly but in order to create a sustainable support model and to be able to respond to tickets in a timely fashion, we had to make this tough decision.
    2) We did customer surveys, looked at industry leaders and talked to experts in the field to see how to solve for this unique situation.
    3) We provided customers options on how to get extended support.

    The higher ticket volume we attribute to several things a few are listed below
    1) COVID has caused a lot more new merchants creating brand new WooCommerce websites (which is great for WooCommerce and WordPress in general!) and to try out our plugin. As Booster for WooCommerce has 110+ features, one needs to configure and test a few things before they get it right. In doing so, we get lot of tickets, where we help out users to configure the product.
    2) By some statistics, there are on an average about 20 – 50+ plugins on a WooCommerce website, which shows how diverse the WooCommerce ecosystem is. These other plugins and Booster have compatibility issues. Of no fault of our plugin, we end up debugging issues for our customers because another plugin developer’s code has interfered with Booster’s functionality. What we have done to mitigate is to test for of course with the changes to WordPress and WooCommerce as platforms and then with the large plugins like Elementor and the likes.

    Code quality
    1) We constantly improve our code quality with every release and have been doing so since we started in 2014.
    2) As you can see our version releases you will see a mix of bug fixes and new development. It is in line with the industry standards for lines of code to bug ratio. Of course we would love to have zero bugs on every release as well!

    Improving the plugin
    We are all ears about your constructive feedback as to how we could improve our plugin. Please let us know here or on our website.

    Your tickets
    As of now we were unable to find the tickets you have created. Just so you know we cannot correlate WordPress user handles to support tickets you might have created on our website. 

    Per the WordPress guidelines this forum is only for Booster free users. 

    Thanks

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