Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Brad Markle

    (@bwmarkle)

    Hi @northtexasaustinhealeyclub, thanks for the review!

    the automated backups were not running right

    Could you give us more info as to what the problem was? if it’s something we can fix or make easier to use, we’d be happy to help.

    Thanks again!
    – Brad

    • This reply was modified 5 months, 4 weeks ago by Brad Markle.
    northtexasaustinhealeyclub

    (@northtexasaustinhealeyclub)

    I was basically fighting with this for some time. The automated Backups would “run”, but would only get the MySQL, and about 16 megs of the filesystem and then just stop. No errors, no log output, nothing. I went through troubleshooting with my Hosting Provider, changed themes and plugins all turned off and nothing worked. I had it running this way for almost two weeks, with no true successful automatic backups or manual backups. All I had was artifacts in the Web hosting directory of the MySQL dump and the partial zip.

    Then after trying combinations of changes, and various attempts, it just started working. I’ll be honest, I don’t have an explanation, but every plugin I had on before is on… I’m using the same theme I was before… and I haven’t made any other changes. It was just troublesome getting to work, but now it works (and I have no clue why).

    Plugin Author Brad Markle

    (@bwmarkle)

    Hi @northtexasaustinhealeyclub, thanks for getting back to me.

    Usually when troubleshooting, when we’ve been able to get access to a user’s hosting account, we’ve been able to diagnose and release a patch relatively quickly. As we continue to grow, however, I can see that this isn’t going to be the best way to go.

    I’ve been thinking about this for a while now, and I think it’s time to develop a logging system to help identify what and where issues are occurring. I’m going to work this into our next release or so, and I’ll let you know how it goes. It sounds like you’re up and running now, so this may not necessarily help you, but I’ll post an update here. We’re very passionate about Total Upkeep, and I want to make sure it shows.

    Thanks again for taking the time to talk!
    – Brad

    northtexasaustinhealeyclub

    (@northtexasaustinhealeyclub)

    Brad,
    I think a logging system would be excellent and allow troubleshooting without messing with the hosting provider. I fully support this!

    Plugin Author Brad Markle

    (@bwmarkle)

    Hi @northtexasaustinhealeyclub, I just wanted to send you a quick message to let you know we just released Total Upkeep 1.12.5, which includes a new logging system.

    Here’s a quick rundown of how it works:

    1. When a backup starts, a log file will be written.
    2. To view the log files, got to Total Upkeep > Tools > Logs > Click any of the log files.

    If you experience any issues backing up your site, please share a copy of the failed log and we’ll be happy to review further.

    Thanks,
    – Brad

Viewing 5 replies - 1 through 5 (of 5 total)
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