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[resolved] Gone thru your FAQs, and still not receiving email (7 posts)

  1. DennisEye
    Member
    Posted 9 months ago #

    I am not receiving emails from the file upload process using the FS forms.

    1. We are hosted via GoDaddy.
    2. We use Google Apps for our email.
    3. We have 2 different email accounts from the same domain.
    4. When the forms are submitted, we do get the confirmation email.
    5. We've also use the test email tool, and it works.
    6. We've deactivated all plugins, and still no email.

    What else are we missing?

    Thank you.

    https://wordpress.org/plugins/si-contact-form/

  2. mbrsolution
    Member
    Posted 9 months ago #

    Hi DennisEye, when you say you have gone through the FAQ section. Can you share with me which ones you have already checked?

    Thank you

  3. DennisEye
    Member
    Posted 9 months ago #

    I went thru your FAQ document entitled: "Problem: I do not receive email, email does not send, or always goes to the Spam folder."

    I went thru steps 1, 2, 3(a), 3(b), 3(c), 4, and our webmaster is currently checking the server logs for #7.

    I can even send you screenshots of our FS configuration settings, but I don't know how to send an attachment via this WP forum.

  4. mbrsolution
    Member
    Posted 9 months ago #

    Hi DennisEye lets just wait to see what your webmaster finds in the log files.

    Regards

  5. DennisEye
    Member
    Posted 9 months ago #

    Problem resolved at the server ... thank you :)

  6. Leonperu
    Member
    Posted 9 months ago #

    My Fast Secure Form doesn´t work. Can you teach me how can y solve it ?
    My Wp Theme is iFeature. My domain is perusign.net Thank you so much.

  7. mbrsolution
    Member
    Posted 9 months ago #

    Hi @Leonperu this support thread is marked as resolved. Can you open up a new one please.

    Thank you

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