Support » Plugin: Smart Slider 3 » Gone after update

  • I updated to the latest version from 3.4.1.8 and the slider was gone. I checked the plugins page and it said the plugin was inactivated because a php file was missing. I did the update from ithemes sync.
    I re-installed the plugin from the plugins page and it all worked again.
    Just thought I’d mention this as it was a bit surprising to say the least! 🙂

    Thanks,

    Ben

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Nextendweb

    (@nextendweb)

    Hi @ben72,
    thank you for your feedback! It seems like Ithemes Sync is some kind of paid service. https://ithemes.com/sync/

    I would suggest you contact with them first as it seems like that their update is failing. WordPress.org plugins are always use the in-built update mechanism of WordPress, so this bug should be related to that service. There are no update related codes in Smart Slider as WordPress contains them, this is why I think it is not in a bug in Smart Slider 3.

    If you stuck with Ithemes and it happens for you again, let me know and we will get in touch with them to figure out what is going on.

    Hi!

    Thanks for the ultra quick response! 🙂

    Ithemes sync does come in a free version for 10 sites I think but yes I pay for it.

    I’ve just updated 100+ plugins of which most were wordpress.org hosted and it was only Smart slider 3 that failed. But it could be something with ithemes sync for sure.

    I’ll get back to you if it happens on the next update.

    Thanks,

    Ben

    Plugin Author Nextendweb

    (@nextendweb)

    Thanks @ben72! One of our team member will try to reproduce the issue today afternoon. We will getting back to you with the result.

    Plugin Support Laszlo

    (@laszloszalvak)

    Hi @ben72

    I am sorry, I couldn’t check this problem as iThemes Sync doesn’t have a Free version.

    I installed the iThemes Sync plugin – https://wordpress.org/plugins/ithemes-sync/
    and as I see to be able to use any of its features, you need to have an active subscription as it is also stated in the plugin description.
    I saw it has a Free 30day trial indeed, but that isn’t free either as it also seems to charge the monthly subscription fee.

    In either ways I could also imagine that, there was a temporary error on your server when you tried to update the Smart Slider 3 over iThemes Sync, and maybe that’s what caused our files to be missing. Anyways if you see this problem occur again, then I would also suggest getting in touch with the developers of iThemes Sync, they will be able to find out what causes the problem.

    Best regards,
    Laszlo.

    Plugin Support Laszlo

    (@laszloszalvak)

    Hi @ben72

    We got in touch with the developers of iThemes Sync, and thanks to their generosity we we were able try out the updating of Smart Slider 3 over iThemes Sync.

    After adding our test site to the sync list, I updated multiple plugins including Smart Slider 3 Free and the update went fine. So I assume the problem was indeed related to a temporary error on your server that occurred exactly the time you updated Smart Slider 3 and that may prevented the installation of some files.

    Best regards,
    Laszlo.

    Hi @laszloszalvak!

    Thanks a lot for testing this! I agree, it must have been a temporary failure of some kind. Exactly this failure has not happened to me during the 3-4 years I’ve been using Sync so I was a bit surprised.

    Cheers,

    Ben

Viewing 6 replies - 1 through 6 (of 6 total)
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