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[resolved] GoDaddy new host for WP website, must change IP (24 posts)

  1. avonwaters
    Member
    Posted 10 months ago #

    I am switching from my WordPress dot com to a hosted wordpress dot org website. GoDaddy hosts the new WP website and issued a temp url. I was told by their help desk that I needed to have WP change the http://www.avonwaters.com url ip address to the new host's IP. I have the new IP, who do I contact to change the IP address so my http://www.avonwaters.com will become, or reference, the new website?
    Also, should I post the IP address in a public forum or is this kept private?

  2. Mark (podz)
    Support Maven
    Posted 10 months ago #

    You don't need to change the IP.

    First go here
    https://avonwaters.wordpress.com/wp-admin/paid-upgrades.php?page=domains
    and make
    avonwaters.wordpress.com
    the Primary domain.
    That will separate the two.

    The click Edit Domain along from avonwaters.com
    click Name Servers
    click Use the custom Name Servers listed below
    and enter in there the Godaddy Name Servers they will have given you.

    Update that. And then you have to wait a while (up to 72 hours but it's usually quicker) for theName Servers change to propagate through the net. It's perfectly normal, can't be speeded. After that time you will see the Godaddy hosted site at avonwaters.com

    Does that help? If not, or anything is confusing please do post back.

  3. avonwaters
    Member
    Posted 10 months ago #

    Thanks Mark: one followup, when you write "click Use the custom Name Servers listed below
    and enter in there the Godaddy Name Servers they will have given you.
    Update that. And then you have to wait a while (up to 72 ho..." Name of server, is that the IP address I have for the GoDaddy host? I was only given IP, Post, Username and PW for a DNS transfer. Is the server name you refer to something other than the IP address?

  4. Mark (podz)
    Support Maven
    Posted 10 months ago #

    Nameservers are usually like this:
    NS1.example.com
    NS2.example.com

    They would not normally be IP addresses.

    I would get Godaddy on their live chat and ask for the NS you need.

  5. avonwaters
    Member
    Posted 10 months ago #

    Thanks, I saw an N1, N2 and when I put the ip address in and hit save, it added an N3. Your instructions sure are a lot easier to follow than the FTP upload process they were trying to have me do through Filezilla. Thanks, this should work after I sort out the NS.

  6. Mark (podz)
    Support Maven
    Posted 10 months ago #

    Once you have changed the nameservers you can see the progression across the net here by entering your domain:

    http://www.mob.net/~ted/tools/dns.php3

    The "Time To Live:" is seconds so reloading the page often won't show a change. I'd check every hour or so. Eventually they will all point to the same place.

    If you see any problems though do post back.

  7. avonwaters
    Member
    Posted 10 months ago #

    Overnight two of the many servers showed time to launch zero and the others still show failed; but I have lost access to my website via the temp url, is this a normal thing while waiting for the domain shift? And the USER name for it now no longer exists and I had to sign into this forum using the old WP password and user name. Is that normal too?

  8. Mark (podz)
    Support Maven
    Posted 10 months ago #

    This forum's login details are entirely separate from any other site/blog.

    I see the nameservers for avonwaters.com as being
    Name Server: NS1.WORDPRESS.COM
    Name Server: NS2.WORDPRESS.COM
    so until they are changed to the Godaddy NS then the new site can't go live.
    Godaddy NS are usually something like
    NS1.DOMAINCONTROL.COM

    Have you asked godaddy for the correct ones to use?

  9. avonwaters
    Member
    Posted 10 months ago #

    I called GoDaddy and the Nameservers they gave me were added to the gateway and I deleted the WordPress dot com name servers. So now it will start the launch process?

  10. Mark (podz)
    Support Maven
    Posted 10 months ago #

    Name Server: NS15.DOMAINCONTROL.COM
    Name Server: NS16.DOMAINCONTROL.COM

    Yes, that's perfect :)

  11. avonwaters
    Member
    Posted 10 months ago #

    Something is wrong. 3 p.m. May 29 the server name was changed to the godaddy names, but 75 hours later, the http://www.avonwaters.com still shows parked by wordpress and the webtool you sent shows only two servers as zero time to launch, the rest as failed.

  12. Mark (podz)
    Support Maven
    Posted 10 months ago #

    The page you see might be a default index.html file placed by Godaddy.

    In your Godaddy account there should be a File Manager.
    Or they might have given you details how to connect using an ftp program.

    Can you look inside the www or public_html directory and tell me what you see?

  13. avonwaters
    Member
    Posted 10 months ago #

    Thanks Mark, Godaddy says the launch failed and they are going to have to do a zone launch to fix the issue and that will take 24 to 48 hours. Until then they say the sftp information will not launch a file manager or can be accessed via a file manager such as what I am using, filezilla.

  14. avonwaters
    Member
    Posted 10 months ago #

    After 48 hours, and the Godaddy zone launch fix, the website avonwaters.com still shows parked by wordpress. Any ideas how to get this to launch? How to get wordpress to unpark it? Is the issue on WP end or Godaddy?

  15. Mark (podz)
    Support Maven
    Posted 10 months ago #

    Can you use either an ftp client or a file manager in your Godaddy control panel to look inside the /public_html directory?
    I suspect there is an index.html file there and that needs deleting.

  16. avonwaters
    Member
    Posted 10 months ago #

    No, the FTP filezilla manager gives me failed connections if I use the port 22 or change it per a video Godaddy sent, change it to port 21; both fail.
    Waiting to retry...
    Status: Connecting to MY IP HERE..
    Response: fzSftp started
    Command: open "MY IP HERE and PW" 21
    Error: Connection timed out
    Error: Could not connect to server

  17. Mark (podz)
    Support Maven
    Posted 10 months ago #

    Can you use your domain name instead of the IP?

  18. avonwaters
    Member
    Posted 10 months ago #

    GoDaddy support said all is good on their side but that I must change the IP A record on the WordPress side to point to the correct IP. They say I must change my IP on wordpress side since I purchased the domain through WP and there is an admin panel in wp to do so. Any help finding that access would be appreciated.

  19. avonwaters
    Member
    Posted 10 months ago #

    No, I still get the same message with my http://www.avonwaters.com or avonwaters.com for both ports 21 and 22; both fail.

  20. Mark (podz)
    Support Maven
    Posted 10 months ago #

    The Godaddy control panel will have a file manager that lets you see what is contained on your website - can you look there?

  21. avonwaters
    Member
    Posted 10 months ago #

    I only purchased their hosting services, and the manage hosting option only shows that the site is up and running, no issues but with the image of the page that says "Parked free by WordPress" When I go deeper into the managed side, it pulls up the page with parked as the webpage, no tools to manage ftp. That is why they told me to download filezilla.

  22. avonwaters
    Member
    Posted 10 months ago #

    In WP, there's an edit function for my A record for http://www.avonwater.com. If I hit edit, it shows the domain, but not the IP address, only the example in gray eg. 1,1.1. etc. But it also shows "Are you sure you want to edit your A record. Doing so will result in not being able to access the site on wordpress.com.

    Should I go ahead and edit that record so the IP address for Godaddy is saved there? I don't really want to access wordpress.com since now I am dot org, do I? Advice?

  23. Mark (podz)
    Support Maven
    Posted 10 months ago #

    I asked for advice from colleagues at wordpress.com and there are 2 options:

    1. You can set the IP address to the server's IP, which can change at any time and with no warning

    or

    2. You can transfer the domain to GoDaddy, where you will be issued proper nameservers and it should work correctly.

    So yes, you can change the IP and it should work but transferring would be the better fix.

  24. avonwaters
    Member
    Posted 10 months ago #

    Thanks Mark. I opted for the transfer so any server changes they would do would be seamless. After changing the IP address, Godaddy says wait another 24-48 hours.

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