Title: Goal count error
Last modified: September 11, 2019

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# Goal count error

 *  Resolved [cydh](https://wordpress.org/support/users/cydh/)
 * (@cydh)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/goal-count-error/)
 * The case when someone donate with Offline donation and give the amount (as example)
   $10,
    but the donor actually sent $15, so the admin while setting the status 
   to complete, the admins also changes the value to %15 with step 1. click donations
   2. select donation to view 3. select the status to complete 4. change the total
   donation to $15 (changed from $10) 5. press Update button now the goal progress
   becomes $25 instead of $15. and then change/cancel the donation above, the fund
   raised is become $15 (using the edited value)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [gsamsmith](https://wordpress.org/support/users/gsamsmith/)
 * (@gsamsmith)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/goal-count-error/#post-11945288)
 * Hi there,
 * Here’s a list of steps needed to resolve this for you:
 * 1. Navigate to Donations >> Tools >> Data. There you will see a dropdown with
   options to recalculate the data in Give.
 * Run the recalculation for each of these options.
 * 2. Clear the cache through Give.
 * Navigate to Donations >> Settings >> Advanced, and scroll to the bottom of the
   page where you will see the option to clear the Give cache.
 * 3. Clear cache in third-party plugins.
    ​ If you have any other caching taking
   place through either third-party caching plugins or through your hosting provider
   be sure to clear that as well.
 * Then your goal amounts should be updated on the front end of your site.
 *  [gsamsmith](https://wordpress.org/support/users/gsamsmith/)
 * (@gsamsmith)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/goal-count-error/#post-11960496)
 * Hi there,
 * I’m going to mark this ticket as resolved, but if there is anything else you 
   need don’t hesitate to reach out.
 * Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Goal count error’ is closed to new replies.

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 * 2 replies
 * 2 participants
 * Last reply from: [gsamsmith](https://wordpress.org/support/users/gsamsmith/)
 * Last activity: [6 years, 7 months ago](https://wordpress.org/support/topic/goal-count-error/#post-11960496)
 * Status: resolved