• Resolved jonwatson87

    (@jonwatson87)


    I’ve just had a look at my Gravity Forms on a site I manage and some of the entries haven’t been sent.

    I can see the entries clearly in Gravity Forms, but when I check my Gmail account the notification emails haven’t actually been sent…

    This behaviour appears to be random. The contact form entry directly after the missing one was sent successfully…

    https://wordpress.org/plugins/gmail-smtp/

Viewing 4 replies - 1 through 4 (of 4 total)
  • @jonwatson87 Not very sure about the issue. May I know what is the sender email id which you are using to send these SMTP emails ?

    In case it is something@gmail.com, then it won’t work as Gmail has recently made a policy update on 1st June 2016, where no one can use @gmail.com in the sender. Below is the reference link:
    http://www.pepipost.com/index.php/2016/06/02/gmail-dmarc-policy-update/

    You can use a different sender domain e.g. something@mydomain.com. If the issue still persists, then you can try installing the below Pepipost plugin:
    https://wordpress.org/plugins/pepipost/

    Thread Starter jonwatson87

    (@jonwatson87)

    By sender ID do you mean the “From Email Address” entered in the Gmail SMTP plugin settings?

    Are you saying that this address can no longer be something@gmail.com, and that Gmail SMTP can only be used with a Google Apps (or domain) address?

    Yes I was referring to the “From Email Address”. Any external plugin, app or website cannot use @gmail.com in “from email address”.

    @gmail.com can be used only within the Gmail’s native Mobile App or website only.

    If someone violates this new Gmail policy and sends email with FROM as @gmail.com, then there is a high probability of emails either landing in Spam or not getting delivered at all.

    Thread Starter jonwatson87

    (@jonwatson87)

    Well, bugger… That’s probably why the free account I setup for another client was terminated, for violating their terms of service…

    Okay. Thanks for the help! 🙂 I’ll have a look at Pepipost or using a paid Google Apps for Work email account, instead. That seemed to work well for the other client in question.

Viewing 4 replies - 1 through 4 (of 4 total)
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