Title: gMail not connecting
Last modified: December 14, 2020

---

# gMail not connecting

 *  Resolved [barlee](https://wordpress.org/support/users/barlee/)
 * (@barlee)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/gmail-not-connecting/)
 * Hi,
 * I have added the details based on your documentation to send mail using gMail,
   however, I keep getting an error. We have checked the username and password and
   it is correct, any suggestions, I am hosting with Cloudways and am using Own 
   SMTP to send which I have working on a nnother domain.
 * Could not authenticate your SMTP account.
 * This means we were able to connect to your SMTP host, but were not able to proceed
   using the email/password in the settings.
 * Typically this error is returned when the email or password is not correct or
   is not what the SMTP host is expecting.

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [Sanjeev Aryal](https://wordpress.org/support/users/sanzeeb3/)
 * (@sanzeeb3)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/gmail-not-connecting/#post-13795961)
 * Hi [@barlee](https://wordpress.org/support/users/barlee/),
 * Thanks for reaching out. When you get a chance, could you please share a full
   error log recorded when you send a test email from **WP Mail SMTP > Email Test**?
   Here’s a [screenshot](https://a.supportally.com/bLK2IP) for the option to get
   a full error log. This will give us an idea of what might be going on.
 * You might need to enter an App password instead of your regular Gmail account
   password. This is required if your Gmail account has two-factor authentication
   enabled.
 * Thanks!
 *  Thread Starter [barlee](https://wordpress.org/support/users/barlee/)
 * (@barlee)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/gmail-not-connecting/#post-13796008)
 * Thanks, where do you generate that error log, or collect it should I say?
 *  [Sanjeev Aryal](https://wordpress.org/support/users/sanzeeb3/)
 * (@sanzeeb3)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/gmail-not-connecting/#post-13801628)
 * Hi [@barlee](https://wordpress.org/support/users/barlee/),
 * The error log is generated after you send a test email and if it fails. Here’s
   a [screenshot ](https://a.supportally.com/bLK2IP)for the option to get a full
   error log.
 * Thanks!
 *  [Sanjeev Aryal](https://wordpress.org/support/users/sanzeeb3/)
 * (@sanzeeb3)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/gmail-not-connecting/#post-13847027)
 * Hi [@barlee](https://wordpress.org/support/users/barlee/) – We haven’t heard 
   from you in about a week, so I’m going to go ahead and mark this ticket resolved.
   If you still have questions, though, please feel welcome to continue the conversation.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘gMail not connecting’ is closed to new replies.

 * ![](https://ps.w.org/wp-mail-smtp/assets/icon-256x256.png?rev=1755440)
 * [WP Mail SMTP by WPForms - The Most Popular SMTP and Email Log Plugin](https://wordpress.org/plugins/wp-mail-smtp/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-mail-smtp/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-mail-smtp/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-mail-smtp/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-mail-smtp/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-mail-smtp/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [Sanjeev Aryal](https://wordpress.org/support/users/sanzeeb3/)
 * Last activity: [5 years, 6 months ago](https://wordpress.org/support/topic/gmail-not-connecting/#post-13847027)
 * Status: resolved