Gmail issues notifications message not received & customer support response

  • balaneffeindia

    (@balaneffeindia)


    6 months, 4 weeks ago

    I hope this email finds you well.

    I am writing to report an urgent issue we are experiencing with our chat customer support system. Specifically, we are unable to receive chat messages for our email address director@filmyads.com

    This issue is causing significant disruptions to our customer support operations, and we need immediate assistance to resolve it. Here are the details:

    Email Address Affected:  director@filmyads.com
    Nature of the Issue: No chat messages are being received
    Impact: Unable to respond to customer inquiries promptly, leading to potential dissatisfaction and loss of business
    Steps Taken So Far: already inform in a help support but no response
    We would appreciate it if you could look into this matter urgently and provide a solution or workaround to ensure our chat support functions smoothly.

    Could we schedule a call or meeting at your earliest convenience to discuss this further? Your prompt assistance in this matter would be greatly appreciated.

    Thank you for your attention and support.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter balaneffeindia

    (@balaneffeindia)

    6 months, 4 weeks ago

    collect chat bot customer support no response. i am wait for in 1 or 2 month no reply.

    Plugin Author collectchat

    (@collectchat)

    6 months, 3 weeks ago

    Hi,

    I’m sorry to see you are having issues with email notifications.

    We use Amazon web services to send the mail, and they are usually very reliable regarding email delivery. But sometimes, specific company domain servers reject genuine emails, considering them spam. I believe this is the issue here. We have a general troubleshooting guide here: https://collectchat.help.center/article/1144-why-am-i-not-getting-email-notifications

    We have also shared this article in your previous email conversations. We are helpless here because email deliverability depends on several factors, and we do not have direct control over them. You can try adding another email in our notification settings and see if that works as expected. Alternatively, you can use our Google Sheets integration and response page to collect the data.

    Regards,
    Shyjal from Collect.chat

Viewing 2 replies - 1 through 2 (of 2 total)
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