Support » Plugin: Recipe Key » Gluten Free icon missing

  • Resolved sarahmytych

    (@sarahmytych)


    Your gluten free icon is missing across all instances, including on your own web page. It shows only a gray circle.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Contributor realdrp

    (@realdrp)

    Hi Sarah,

    This sounds like a potential browser issue. What browser are you using? Can you try to clear your browser cache? Let me know.

    Thread Starter sarahmytych

    (@sarahmytych)

    Hmmm it appears it’s an ISP issue. Chrome, Firefox, Safari on my home network do NOT show the gluten free icon, just a gray circle. Browsers on LTE show the icon.

    Plugin Contributor realdrp

    (@realdrp)

    Sounds like a caching issue in your browsers. Try running it incognito.

    • This reply was modified 3 years, 9 months ago by realdrp.
    Thread Starter sarahmytych

    (@sarahmytych)

    Incognito and no change, still just a gray circle. This is on quest / centurylink wifi. Also tested on an xfinity / comcast network with same issue (Firefox – new / different device). I’m collecting more test results but this is big issue for a launch about to happen – it’s a gluten-free website so every single post has this icon appearing as a gray circle.

    Plugin Contributor realdrp

    (@realdrp)

    What’s your site?

    Thread Starter sarahmytych

    (@sarahmytych)

    http://staging.meaningfuleats.com/gluten-free-carrot-cake/

    user: erin
    pw: yummy

    note: this isn’t a site-specific issue. I also see a gray circle in place of the gluten free icon at https://recipekeyplugin.com/

    checked again with cleared browsers (safari, chrome, firefox) on xfinity / comcast wifi, still no icon. The code looks normal but it would seem the browsers / isp are not locating the

    .irk-glutenfree:before {
    content: “\e900”;
    }

    If I used dev tools, and change it to “e/901” it locates the apple icon just fine. All other icons appear.

    Thread Starter sarahmytych

    (@sarahmytych)

    More details for clarification:

    ios browser seem to render on both LTE and wifi – desktop browsers on LTE still cannot locate the icon.

    Thread Starter sarahmytych

    (@sarahmytych)

    Windows browsers process the icon, mac (desktop) do not.

    Thread Starter sarahmytych

    (@sarahmytych)

    I made my own svg file that’s showing on macs and windows machines. Your website recipekeyplugin.com is still not displaying the gluten-free svg on a mac desktop browser.

Viewing 9 replies - 1 through 9 (of 9 total)
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