Support » Plugin: shipcloud for WooCommerce » GLS shipping carrier not available

  • Resolved airtite

    (@airtite)


    I just upgraded to a professional account and had GLS enabled. However, GLS is not showing up as an option on the shipment creation block on the order page. It’s also not showing up as an option on the settings page.

    Do you have any idea how to get GLS to show up as an option? I’ve tried purging all caches, but it didn’t help.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author André Cedik

    (@andrecedik)

    Hey, did you try to re-submit the settings page? You don’t have to change anything. Just save the settings and the carriers will be fetched from the shipcloud API again.

    Thread Starter airtite

    (@airtite)

    I just tried it, but unfortunately it didn’t help. Here’s the latest debug logs. I don’t see GLS in there, so maybe it’s a shipcloud.io problem.

    05-11-2021 @ 09:00:18 - carrier: {"name":"dhl","display_name":"DHL","services":["standard","returns"],"package_types":["parcel"],"additional_services":["advance_notice","dhl_endorsement"],"label_formats":{"standard":["pdf_a5","pdf_a6","pdf_103x199mm","zpl2_103x199mm_203dpi"],"returns":["pdf_a5"],"dhl_warenpost":["pdf_a5","pdf_a7","pdf_100x70mm","pdf_103x199mm","zpl2_103x199mm_203dpi","zpl2_100x70mm_203dpi"]}}
    05-11-2021 @ 09:00:18 - carrier: {"name":"dpd","display_name":"DPD","services":["standard"],"package_types":["parcel"],"additional_services":["advance_notice"],"label_formats":{"standard":["pdf_a5","pdf_a6"],"returns":["pdf_a5","pdf_a6"],"one_day":["pdf_a5","pdf_a6"],"one_day_early":["pdf_a5","pdf_a6"]}}
    05-11-2021 @ 09:00:18 - count(all_additional_services_values): 2
    05-11-2021 @ 09:00:18 - all_additional_services_values length > 0
    05-11-2021 @ 09:00:18 - Carriers: [{"name":"dhl","display_name":"DHL","services":["standard","returns","dhl_warenpost"],"package_types":["parcel"],"additional_services":["advance_notice","dhl_endorsement"],"label_formats":{"standard":["pdf_a5","pdf_a6","pdf_103x199mm","zpl2_103x199mm_203dpi"],"returns":["pdf_a5"],"dhl_warenpost":["pdf_a5","pdf_a7","pdf_100x70mm","pdf_103x199mm","zpl2_103x199mm_203dpi","zpl2_100x70mm_203dpi"]}},{"name":"dpd","display_name":"DPD","services":["standard","returns","one_day","one_day_early"],"package_types":["parcel"],"additional_services":["advance_notice"],"label_formats":{"standard":["pdf_a5","pdf_a6"],"returns":["pdf_a5","pdf_a6"],"one_day":["pdf_a5","pdf_a6"],"one_day_early":["pdf_a5","pdf_a6"]}},{"name":"ups","display_name":"UPS","services":["standard","returns","one_day","one_day_early","ups_express_1200","ups_expedited"],"package_types":["parcel"],"additional_services":[],"label_formats":{"standard":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"returns":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"one_day":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"one_day_early":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"ups_express_1200":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"ups_expedited":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"]}}]
    05-11-2021 @ 09:00:18 - Carriers: [{"name":"dhl","display_name":"DHL","services":["standard","returns","dhl_warenpost"],"package_types":["parcel"],"additional_services":["advance_notice","dhl_endorsement"],"label_formats":{"standard":["pdf_a5","pdf_a6","pdf_103x199mm","zpl2_103x199mm_203dpi"],"returns":["pdf_a5"],"dhl_warenpost":["pdf_a5","pdf_a7","pdf_100x70mm","pdf_103x199mm","zpl2_103x199mm_203dpi","zpl2_100x70mm_203dpi"]}},{"name":"dpd","display_name":"DPD","services":["standard","returns","one_day","one_day_early"],"package_types":["parcel"],"additional_services":["advance_notice"],"label_formats":{"standard":["pdf_a5","pdf_a6"],"returns":["pdf_a5","pdf_a6"],"one_day":["pdf_a5","pdf_a6"],"one_day_early":["pdf_a5","pdf_a6"]}},{"name":"ups","display_name":"UPS","services":["standard","returns","one_day","one_day_early","ups_express_1200","ups_expedited"],"package_types":["parcel"],"additional_services":[],"label_formats":{"standard":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"returns":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"one_day":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"one_day_early":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"ups_express_1200":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"ups_expedited":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"]}}]
    Plugin Author André Cedik

    (@andrecedik)

    It could be one of 2 things:

    • it is some kind of caching mechanism on your end. I’ve checked and the API is returning GLS
    • You’re using the sandbox API key. The GLS configuration you’ve got is for the live system
    Thread Starter airtite

    (@airtite)

    I verified that I’m using the live API key. I even tried removing it, saving, adding it back and saving again. No change to the list of shipping methods on the settings screen.

    I also disabled W3 Total Cache and purged Siteground’s dynamic cache. Still no change to the list of shipping methods on the settings screen.

    However, now GLS appears in the debug log. See below.

    At this point, everything caching related is disabled and GLS appears in the API response but it doesn’t appear in the list of shipping methods.

    05-11-2021 @ 09:22:54 - Carriers: [{"name":"dhl","display_name":"DHL","services":["standard","returns","dhl_warenpost"],"package_types":["parcel"],"additional_services":["advance_notice","dhl_endorsement"],"label_formats":{"standard":["pdf_a5","pdf_a6","pdf_103x199mm","zpl2_103x199mm_203dpi"],"returns":["pdf_a5"],"dhl_warenpost":["pdf_a5","pdf_a7","pdf_100x70mm","pdf_103x199mm","zpl2_103x199mm_203dpi","zpl2_100x70mm_203dpi"]}},{"name":"dpd","display_name":"DPD","services":["standard","returns","one_day","one_day_early"],"package_types":["parcel"],"additional_services":["advance_notice"],"label_formats":{"standard":["pdf_a5","pdf_a6"],"returns":["pdf_a5","pdf_a6"],"one_day":["pdf_a5","pdf_a6"],"one_day_early":["pdf_a5","pdf_a6"]}},{"name":"ups","display_name":"UPS","services":["standard","returns","one_day","one_day_early","ups_express_1200","ups_expedited"],"package_types":["parcel"],"additional_services":[],"label_formats":{"standard":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"returns":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"one_day":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"one_day_early":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"ups_express_1200":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"ups_expedited":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"]}}]
    05-11-2021 @ 09:22:55 - updated list of carriers: [{"name":"dhl","display_name":"DHL","services":["standard","returns","dhl_warenpost"],"package_types":["parcel"],"additional_services":["advance_notice","dhl_endorsement"],"label_formats":{"standard":["pdf_a5","pdf_a6","pdf_103x199mm","zpl2_103x199mm_203dpi"],"returns":["pdf_a5"],"dhl_warenpost":["pdf_a5","pdf_a7","pdf_100x70mm","pdf_103x199mm","zpl2_103x199mm_203dpi","zpl2_100x70mm_203dpi"]}},{"name":"dpd","display_name":"DPD","services":["standard","returns","one_day","one_day_early"],"package_types":["parcel"],"additional_services":["advance_notice"],"label_formats":{"standard":["pdf_a5","pdf_a6"],"returns":["pdf_a5","pdf_a6"],"one_day":["pdf_a5","pdf_a6"],"one_day_early":["pdf_a5","pdf_a6"]}},{"name":"ups","display_name":"UPS","services":["standard","returns","one_day","one_day_early","ups_express_1200","ups_expedited"],"package_types":["parcel"],"additional_services":[],"label_formats":{"standard":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"returns":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"one_day":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"one_day_early":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"ups_express_1200":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"ups_expedited":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"]}},{"name":"gls","display_name":"GLS","services":["standard","one_day","one_day_early","gls_express_0800","gls_express_0900","gls_express_1000","gls_express_1200","returns","gls_pick_and_ship"],"package_types":["parcel"],"additional_services":["advance_notice","cash_on_delivery","gls_guaranteed24service","saturday_delivery"],"label_formats":{"standard":["pdf_a5","pdf_a6"],"one_day":["pdf_a5","pdf_a6"],"one_day_early":["pdf_a5","pdf_a6"],"gls_express_0800":["pdf_a5","pdf_a6"],"gls_express_0900":["pdf_a5","pdf_a6"],"gls_express_1000":["pdf_a5","pdf_a6"],"gls_express_1200":["pdf_a5","pdf_a6"],"returns":["pdf_a5","pdf_a6"],"gls_pick_and_ship":["pdf_a5","pdf_a6"]}}]
    05-11-2021 @ 09:22:56 - count(all_additional_services_values): 0
    05-11-2021 @ 09:22:56 - all_additional_services_values length == 0
    05-11-2021 @ 09:22:56 - all_additional_services_values: []
    05-11-2021 @ 09:22:56 - Carriers: [{"name":"dhl","display_name":"DHL","services":["standard","returns","dhl_warenpost"],"package_types":["parcel"],"additional_services":["advance_notice","dhl_endorsement"],"label_formats":{"standard":["pdf_a5","pdf_a6","pdf_103x199mm","zpl2_103x199mm_203dpi"],"returns":["pdf_a5"],"dhl_warenpost":["pdf_a5","pdf_a7","pdf_100x70mm","pdf_103x199mm","zpl2_103x199mm_203dpi","zpl2_100x70mm_203dpi"]}},{"name":"dpd","display_name":"DPD","services":["standard","returns","one_day","one_day_early"],"package_types":["parcel"],"additional_services":["advance_notice"],"label_formats":{"standard":["pdf_a5","pdf_a6"],"returns":["pdf_a5","pdf_a6"],"one_day":["pdf_a5","pdf_a6"],"one_day_early":["pdf_a5","pdf_a6"]}},{"name":"ups","display_name":"UPS","services":["standard","returns","one_day","one_day_early","ups_express_1200","ups_expedited"],"package_types":["parcel"],"additional_services":[],"label_formats":{"standard":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"returns":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"one_day":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"one_day_early":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"ups_express_1200":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"ups_expedited":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"]}}]
    05-11-2021 @ 09:22:56 - Carriers: [{"name":"dhl","display_name":"DHL","services":["standard","returns","dhl_warenpost"],"package_types":["parcel"],"additional_services":["advance_notice","dhl_endorsement"],"label_formats":{"standard":["pdf_a5","pdf_a6","pdf_103x199mm","zpl2_103x199mm_203dpi"],"returns":["pdf_a5"],"dhl_warenpost":["pdf_a5","pdf_a7","pdf_100x70mm","pdf_103x199mm","zpl2_103x199mm_203dpi","zpl2_100x70mm_203dpi"]}},{"name":"dpd","display_name":"DPD","services":["standard","returns","one_day","one_day_early"],"package_types":["parcel"],"additional_services":["advance_notice"],"label_formats":{"standard":["pdf_a5","pdf_a6"],"returns":["pdf_a5","pdf_a6"],"one_day":["pdf_a5","pdf_a6"],"one_day_early":["pdf_a5","pdf_a6"]}},{"name":"ups","display_name":"UPS","services":["standard","returns","one_day","one_day_early","ups_express_1200","ups_expedited"],"package_types":["parcel"],"additional_services":[],"label_formats":{"standard":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"returns":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"one_day":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"one_day_early":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"ups_express_1200":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"ups_expedited":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"]}}]
    05-11-2021 @ 09:24:44 - Carriers: [{"name":"dhl","display_name":"DHL","services":["standard","returns","dhl_warenpost"],"package_types":["parcel"],"additional_services":["advance_notice","dhl_endorsement"],"label_formats":{"standard":["pdf_a5","pdf_a6","pdf_103x199mm","zpl2_103x199mm_203dpi"],"returns":["pdf_a5"],"dhl_warenpost":["pdf_a5","pdf_a7","pdf_100x70mm","pdf_103x199mm","zpl2_103x199mm_203dpi","zpl2_100x70mm_203dpi"]}},{"name":"dpd","display_name":"DPD","services":["standard","returns","one_day","one_day_early"],"package_types":["parcel"],"additional_services":["advance_notice"],"label_formats":{"standard":["pdf_a5","pdf_a6"],"returns":["pdf_a5","pdf_a6"],"one_day":["pdf_a5","pdf_a6"],"one_day_early":["pdf_a5","pdf_a6"]}},{"name":"ups","display_name":"UPS","services":["standard","returns","one_day","one_day_early","ups_express_1200","ups_expedited"],"package_types":["parcel"],"additional_services":[],"label_formats":{"standard":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"returns":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"one_day":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"one_day_early":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"ups_express_1200":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"ups_expedited":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"]}}]
    05-11-2021 @ 09:24:45 - updated list of carriers: [{"name":"dhl","display_name":"DHL","services":["standard","returns","dhl_warenpost"],"package_types":["parcel"],"additional_services":["advance_notice","dhl_endorsement"],"label_formats":{"standard":["pdf_a5","pdf_a6","pdf_103x199mm","zpl2_103x199mm_203dpi"],"returns":["pdf_a5"],"dhl_warenpost":["pdf_a5","pdf_a7","pdf_100x70mm","pdf_103x199mm","zpl2_103x199mm_203dpi","zpl2_100x70mm_203dpi"]}},{"name":"dpd","display_name":"DPD","services":["standard","returns","one_day","one_day_early"],"package_types":["parcel"],"additional_services":["advance_notice"],"label_formats":{"standard":["pdf_a5","pdf_a6"],"returns":["pdf_a5","pdf_a6"],"one_day":["pdf_a5","pdf_a6"],"one_day_early":["pdf_a5","pdf_a6"]}},{"name":"ups","display_name":"UPS","services":["standard","returns","one_day","one_day_early","ups_express_1200","ups_expedited"],"package_types":["parcel"],"additional_services":[],"label_formats":{"standard":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"returns":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"one_day":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"one_day_early":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"ups_express_1200":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"ups_expedited":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"]}},{"name":"gls","display_name":"GLS","services":["standard","one_day","one_day_early","gls_express_0800","gls_express_0900","gls_express_1000","gls_express_1200","returns","gls_pick_and_ship"],"package_types":["parcel"],"additional_services":["advance_notice","cash_on_delivery","gls_guaranteed24service","saturday_delivery"],"label_formats":{"standard":["pdf_a5","pdf_a6"],"one_day":["pdf_a5","pdf_a6"],"one_day_early":["pdf_a5","pdf_a6"],"gls_express_0800":["pdf_a5","pdf_a6"],"gls_express_0900":["pdf_a5","pdf_a6"],"gls_express_1000":["pdf_a5","pdf_a6"],"gls_express_1200":["pdf_a5","pdf_a6"],"returns":["pdf_a5","pdf_a6"],"gls_pick_and_ship":["pdf_a5","pdf_a6"]}}]
    05-11-2021 @ 09:24:45 - count(all_additional_services_values): 0
    05-11-2021 @ 09:24:45 - all_additional_services_values length == 0
    05-11-2021 @ 09:24:45 - all_additional_services_values: []
    05-11-2021 @ 09:24:45 - Carriers: [{"name":"dhl","display_name":"DHL","services":["standard","returns","dhl_warenpost"],"package_types":["parcel"],"additional_services":["advance_notice","dhl_endorsement"],"label_formats":{"standard":["pdf_a5","pdf_a6","pdf_103x199mm","zpl2_103x199mm_203dpi"],"returns":["pdf_a5"],"dhl_warenpost":["pdf_a5","pdf_a7","pdf_100x70mm","pdf_103x199mm","zpl2_103x199mm_203dpi","zpl2_100x70mm_203dpi"]}},{"name":"dpd","display_name":"DPD","services":["standard","returns","one_day","one_day_early"],"package_types":["parcel"],"additional_services":["advance_notice"],"label_formats":{"standard":["pdf_a5","pdf_a6"],"returns":["pdf_a5","pdf_a6"],"one_day":["pdf_a5","pdf_a6"],"one_day_early":["pdf_a5","pdf_a6"]}},{"name":"ups","display_name":"UPS","services":["standard","returns","one_day","one_day_early","ups_express_1200","ups_expedited"],"package_types":["parcel"],"additional_services":[],"label_formats":{"standard":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"returns":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"one_day":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"one_day_early":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"ups_express_1200":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"ups_expedited":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"]}}]
    05-11-2021 @ 09:24:45 - Carriers: [{"name":"dhl","display_name":"DHL","services":["standard","returns","dhl_warenpost"],"package_types":["parcel"],"additional_services":["advance_notice","dhl_endorsement"],"label_formats":{"standard":["pdf_a5","pdf_a6","pdf_103x199mm","zpl2_103x199mm_203dpi"],"returns":["pdf_a5"],"dhl_warenpost":["pdf_a5","pdf_a7","pdf_100x70mm","pdf_103x199mm","zpl2_103x199mm_203dpi","zpl2_100x70mm_203dpi"]}},{"name":"dpd","display_name":"DPD","services":["standard","returns","one_day","one_day_early"],"package_types":["parcel"],"additional_services":["advance_notice"],"label_formats":{"standard":["pdf_a5","pdf_a6"],"returns":["pdf_a5","pdf_a6"],"one_day":["pdf_a5","pdf_a6"],"one_day_early":["pdf_a5","pdf_a6"]}},{"name":"ups","display_name":"UPS","services":["standard","returns","one_day","one_day_early","ups_express_1200","ups_expedited"],"package_types":["parcel"],"additional_services":[],"label_formats":{"standard":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"returns":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"one_day":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"one_day_early":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"ups_express_1200":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"ups_expedited":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"]}}]
    Thread Starter airtite

    (@airtite)

    As a side note, I had this issue of the shipping methods not being updated once before. In that case, the problem just fixed itself after a few hours.

    Thread Starter airtite

    (@airtite)

    Hello. Any clue what might be going on here?

    Thread Starter airtite

    (@airtite)

    Anyone out there? This still isn’t working.

    Thread Starter airtite

    (@airtite)

    I just disabled the plugin and enabled it again just to see what would happen. Now I see GLS showing up in the shipping methods menu. No idea why it suddenly decided to to work. Thanks.

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