Support » Plugin: WordPress SEO Plugin - Rank Math » Giving support in exchange for a 5 star review

Viewing 15 replies - 1 through 15 (of 15 total)
  • Hello @louge1,

    We are extremely sorry if you have had to face any issues with our plugin.

    There has to be some confusion. We absolutely do not ask for anything in return for providing support. All you need to do to get help is to follow the instructions here: https://wordpress.org/support/topic/before-posting-please-read-it-thoroughly/

    Or, simply create a new topic on our support page on WordPress.org: https://wordpress.org/support/plugin/seo-by-rank-math/

    How did you get the idea that we ask for reviews in return for giving support?

    If that were the case, we would have 320+ 5-star reviews by now since there are about that many tickets on our support forum: https://community.mythemeshop.com/forum/23-rank-math-free/

    All we do is ask that you share your feedback IF, and that’s a big IF, you found our plugin or support useful. We definitely do not have a condition in place for giving support.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    • This reply was modified 1 year, 1 month ago by MyThemeShop.
    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    @louge1 What are you referring to?

    Hello @jdembowski

    Maybe such message (the last message)
    https://community.mythemeshop.com/topic/98433-rank-math-seo-plugin-rank-math-doesnt-detect-the-article-text-after-the-latest-update/?do=findComment&comment=490899

    Other than that, we don’t remember of any other way we ask for the reviews.

    But definitely not in exchange of the support we provide.

    Looking forward to the reply from the original poster of the review.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    *Looks. Drinks coffee.*

    Thank you for your reply. It’s your site but you are Doing It All Wrong™ there and this will be discussed with the plugins team. I don’t think anything will come of it as we’re not Internet Police and it’s your site.

    First part: you are tracking clicks with that link.

    https://link.mythemeshop.com/reviewrankmath

    Ot at least I am pretty sure you are. I tried to use curl to see exactly what was going on, I got “405 GET LOST” errors. That sets off alarm bells. Is that link anywhere in your plugin? I do not like that link and that’s my opinion. It’s used to hide something or track and either way that’s not cool.

    In my browser it expands to this.

    https://wordpress.org/support/plugin/seo-by-rank-math/reviews/?filter=5#new-post

    See that ?filter=5 part? That’s dishonest. You are hiding from anyone any reviews less than 5. Not cool, it gives the user the wrong impression.

    Second thing: This text.

    If you are planning to do a 4-star review or anything less, please don’t. Instead, reply here and let us understand your requirements so we can get a 5-star rating from you as well. Can not afford even a single user to be disappointed over anything.

    Again, on your site you can do what you like. Aren’t you glad I’m not a moderator there? 😉 But here on this site we want people’s honest views and frankly you are trying to game that system here.

    That verbiage flat out says the opposite. You’re not looking for feedback, you want to game the reviews here and you’re pretty clear about that.

    Drinks coffee, coffee is good.

    I’ll chat with the plugins team just for informational purposes. Don’t sweat that part, I email them almost everyday. But please re-consider your “review” strategy.

    If you are using the reviews here for your business plan then you are making a mistake. Reviews here can be removed for cause and honestly, if there was cause it would be fine to remove all of them here.

    That’s why you should NOT use the reviews here for marketing. They’re not yours, they are not mine. They belong to the community and that’s the truth.

    @jdembowski thanks for your comprehensive feedback. That’s exactly how I feel it. Their Facebook group is also one big begging place for 5-star reviews. If you dislike their ‘free’ product; you will either be kicked out or banned from their group.

    Also, they’re trying to sell this plugin, if you do not sign up for their email lists. If you sign up, the plugin will remain free. Not my cup of tea if it comes to marketing.

    Just my 2 cents.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    louge1 Can you do me a favor? Can you update your review? I have not seen anything to indicate that you need to leave a 5 star review for support so that part does need editing IMHO.

    @jdembowski would you like to receive a PM with more information? I don’t like to share it on a public forum.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    We don’t do PM here (THANK GOODNESS FOR THAT! Ahem.) but we do have a Slack channel at https://wordpress.slack.com/

    Follow these instructions carefully and you can DM me there if it’s really private.

    https://make.wordpress.org/chat/

    Once you have a Slack account there just search for my last name when you hit DM.

    Hello @jdembowski

    You do love your coffee 🙂

    Let me try to clarify our position in this matter.

    > First part: you are tracking clicks with that link.
    We use our URL Shortener plugin for shortening the links. link.mythemeshop.com is just a custom domain we use. There is nothing wrong with using shortened links, and we have nothing to hide. Some of the biggest plugins use shortened links and do let us know if you want us to stop using them and if they are against any ToS.

    > See that ?filter=5 part? That’s dishonest.

    Let’s start with an example, Automattic’s own plugin does it like this: https://mythemeshop.d.pr/zQceU4

    When we ask users to consider leaving a 5-star review, we are in no way trying to game the system. We are simply trying to ask users to share their feedback with the world so that others know how good (or bad) our plugin is. In the sea of SEO plugins, we are just trying to tell everyone that our plugin is good. Isn’t that the whole point of ratings? To let the community know if a plugin is good or bad?

    We would have been trying to game the system if we offered an incentive for a review. Which we clearly are not doing and would never do.

    > Second thing: This text.

    That’s only there because we know some people have a habit of asking for support with the help of their reviews. We just want a level playing field, and if a user wants to leave a 4-star review, all we ask is they give us an opportunity to turn their negative experience into a positive one. In the end, it is upto the users whether they want to leave a 1-star review or a 5-star review. We definitely prefer the later, but we understand that we can’t satisfy everyone.

    Now, coming to the points, @louge1 has brought forward:
    > If you dislike their ‘free’ product; you will either be kicked out or banned from their group.

    A user is booted only when reported, or they aren’t respecting the no-spam rules. Did you get removed from the group? Sorry but if you dislike the plugin so much, why would you want to be a part of it anyway?

    > Also, they’re trying to sell this plugin, if you do not sign up for their email lists. If you sign up, the plugin will remain free. Not my cup of tea if it comes to marketing.
    That’s not true. The plugin is completely free, and there is no marketing involved. If we wanted to market this, we wouldn’t have offered it for free.

    Connecting the MyThemeShop account is entirely optional and does not hinder the working of the plugin but the API part, where the plugin calls our server. If someone doesn’t want to use that, he/she can just skip that step.

    Also, it seems like you missed one of the messages from Jan 🙂
    https://wordpress.org/support/topic/giving-support-in-exchange-for-a-5-star-review/#post-11002197

    Hope that clarifies the situation and if there is anything, please let us know.

    Thank you.

    Moderator Samuel Wood (Otto)

    (@otto42)

    WordPress.org Admin

    Let’s start with an example, Automattic’s own plugin does it like this: https://mythemeshop.d.pr/zQceU4

    Just to be clear, that’s the default for all reviews. They ain’t doing anything wrong there.

    But he wasn’t talking about the “rate” parameter, he mentioned the “filter” parameter. That’s what Jan thought was misleading.

    No comment on the rest, y’all continue.

    Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    🏳️‍🌈 Plugin Review Team Rep

    Using a URL shortener to HIDE the rate parameter is also the issue. We would prefer if you removed it, since in this post GDPR world, someone could get you fined for using it. I don’t make the laws, I just try to keep Plugin devs out from under them.

    Asking for a 5 star review is just fine, though, as is pre filling the value. Just don’t hide that you’re doing it behind a shortener. There’s no point and it can only hurt you 😊

    Hello @otto42,

    Ah. My bad. I did not realize we were using a different parameter.

    Hello @ipstenu,

    Thank you for your reply and concern.

    Sure. We will remove the shortened link of the review’s page in the upcoming update, and will add an option for the GDPR.

    What a great thread between intelligent people that are all *right*.

    Such a thankless job developing code sometimes, and equally so moderating – I’m going to leave a 5-star review just because I feel like it and know how important it is to have them when the majority of happy people you never hear from and the unhappy ones make a disproportionate amount of noise, so we all have an uphill battle there – but anything that encourages developers is exponential more valuable to me than anything that distracts them.

    This review should be updated to 5-star just for the quality of the debate! 😀

    In all fairness, I don’t think this is an issue deserving of a 1 star rating. It is an abuse of the ratings system in my opinion. It is unfair to developers who work hard to create things which are useful to the WordPress community to get slapped down like this over something so small; especially unfair when the things they create are given freely.

    Giving support in exchange for a 5 star review

    I wonder why we do this to ourselves, hate on things that are not necessary. These people gave you the options you won’t find in any other SEO plugins, what else do you want.

    Life is too short for all this, leave it or take it, it’s that simple.

    If you gonna support me, then I’ll give you 5/5 review, c’ mon! It doesn’t hinder who I am, it’s just common sense. -> Afterall, we aren’t paying for these things, I don’t care if it is marketing (that’s not my issue), as long as your product works.

Viewing 15 replies - 1 through 15 (of 15 total)
  • The topic ‘Giving support in exchange for a 5 star review’ is closed to new replies.