Support » Plugin: GiveWP - Donation Plugin and Fundraising Platform » GiveWP passing application fee

  • I have installed free plugin. And, payments by donors are being processed. On checking with Stipe, which is the payment gateway I am using. They said GiveWP is passing an application fee which is causing the issue. Can someone help in here?

    payment_intent.payment_failed
    evt_1Fn8aHIK1ZVMOEuduSeWsLEC
    Date
    08/12/19, 12:34:52 AM
    Type
    payment_intent.payment_failed
    Source
    Automatic

    Event data
    {
    “object”: {
    “id”: “pi_1Fn8YfIK1ZVMOEudCauwhUJh”,
    “object”: “payment_intent”,
    “amount”: 500,
    “amount_capturable”: 0,
    “amount_received”: 0,
    “application”: “ca_9aCrgIfxIYTRTkMvw30fMqg92su6Sr1i”,
    —–>> “application_fee_amount”: 10,
    “canceled_at”: null,

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Ben Meredith

    (@benmeredithgmailcom)

    Hi @artoonsinn1

    So the donation is not going through at all on Stripe’s side?

    The application fee is added to all donations made with the free Stripe gateway, so that’s expected behavior. In my tests just now on a test site I have here, passing that fee did not prevent the donation from processing.

    What currency is your site using?

    Also, please send along your System Info.(you can remove identifiable info from it if you’d like)

    Navigate to Donations –> Tools –> System Info (tab) and click the button to “Get System Report” and copy/paste that in your reply here.

    ​That will give me some more context to be able to help.

    No. It is not going. Donor’s bank is authorizing the amount to be sent, however, the payment is not debiting. I am getting the mentioned error in my Stripe dashboard.

    I am using INR.

    Report

    ### WordPress Environment ###

    Home URL: https://artoonsinn.com
    Site URL: https://artoonsinn.com
    WP Version: 5.3.1
    WP Multisite: –
    WP Memory Limit: 25 GB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    Permalink Structure: /%year%/%monthnum%/%postname%/
    Show on Front: page
    Page on Front: Hall of ArtoonsInn (#13061)
    Page for Posts: Blog (#29)
    Table Prefix Length: A9v_
    Table Prefix Length: 4
    Table Prefix Status: Acceptable
    Admin AJAX: Accessible
    Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, in-progress, failed, wc-pending, wc-processing, wc-on-hold, wc-completed, wc-cancelled, wc-refunded, wc-failed, spam, wc-shipped, wc-delivered, refunded, revoked, cancelled, abandoned, processing, preapproval

    ### Server Environment ###

    Hosting Provider: DBH: localhost, SRV: artoonsinn.com
    TLS Connection: Connection uses TLS 1.2
    TLS Connection: Probably Okay
    Server Info: Apache
    PHP Version: 7.0.33
    PHP Post Max Size: 25 GB
    PHP Time Limit: 3000
    PHP Max Input Vars: 10000
    PHP Max Upload Size: 25 GB
    cURL Version: 7.67.0, OpenSSL/1.0.2t
    SUHOSIN Installed: –
    MySQL Version: 5.6.41
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    gzip: ✔
    GD Graphics Library: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### GiveWP Configuration ###

    GiveWP Version: 2.5.10
    GiveWP Cache: Enabled
    Database Updates: All DB Updates Completed.
    Database Tables: ✔ A9v_give_donors – 1.0✔ A9v_give_donormeta – 1.0✔ A9v_give_comments – 1.0✔ A9v_give_commentmeta – 1.0✔ A9v_give_sessions – 1.0✔ A9v_give_logs – 1.0✔ A9v_give_logmeta – 1.0✔ A9v_give_formmeta – 1.0✔ A9v_give_sequential_ordering – 1.0✔ A9v_give_donationmeta – 1.0
    GiveWP Cache: Enabled
    GiveWP Cache: ✔New Donation✔Donation Receipt❌New Offline Donation❌Offline Donation Instructions✔New User Registration✔User Registration Information✔Donation Note✔Email access
    Upgraded From: 2.2.1
    Test Mode: Disabled
    Currency Code: INR
    Currency Position: Before
    Decimal Separator: .
    Thousands Separator: ,
    Success Page: https://artoonsinn.com/contribution-success/
    Failure Page:
    Donation History Page: https://artoonsinn.com/donation-history/
    GiveWP Forms Slug: /donations/
    Enabled Payment Gateways: Stripe – Credit Card
    Default Payment Gateway: Stripe – Credit Card
    PayPal IPN Verification: Enabled
    PayPal IPN Notifications: N/A
    Donor Email Access: Enabled
    Stripe Webhook Notifications: December 7, 2019 7:24 pm

    ### Active GiveWP Add-ons ###

    ### Other Active Plugins ###

    Advanced Ads: by Thomas Maier, Advanced Ads GmbH – 1.16
    Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.1
    Advanced Shipment Tracking for WooCommerce: by zorem – 2.7.5
    Akismet Anti-Spam: by Automattic – 4.1.3
    AMP: by AMP Project Contributors – 1.4.1
    Calculated Fields Form: by CodePeople – 1.0.347
    Classic Editor: by WordPress Contributors – 1.5
    Contact Form 7: by Takayuki Miyoshi – 5.1.6
    Custom Order Status for WooCommerce: by Tyche Softwares – 1.4.8
    Divi Bars: by Divi Life — Tim Strifler – 1.7.3
    Drag and Drop Multiple File Upload – Contact Form 7: by Glen Don L. Mongaya – 1.3.1
    Jetpack by WordPress.com: by Automattic – 8.0
    Leverage Browser Caching: by Rinku Yadav – 1.9
    Mailchimp for WooCommerce: by Mailchimp – 2.3
    Multi Rating: by Daniel Powney – 4.3
    Paytm Payment Gateway: by Paytm – 1.0
    Really Simple SSL: by Rogier Lankhorst, Mark Wolters – 3.2.6
    Smush: by WPMU DEV – 3.3.2
    Status and Order Tracking: by Etoile Web Design – 2.11.15
    Supreme Modules Lite – Divi Theme, Extra Theme and Divi Builder: by Supreme Modules – 1.8.5
    Tawk.to Live Chat: by Tawkto – 0.4.1
    WooCommerce: by Automattic – 3.8.1
    WooCommerce Admin: by WooCommerce – 0.23.1
    WooCommerce Services: by Automattic – 1.22.2
    WooCommerce Stripe Gateway: by WooCommerce – 4.3.1
    Woocommerce Table Rate Shipping: by JEM Plugins – 2.0.6
    Wordpress Hide Posts: by Martin Jankov – 0.3.2
    Wpdevart Social comments: by wpdevart – 1.9.4
    WP Product Feed Manager: by Michel Jongbloed – 1.18.0
    YITH Pre-Order for WooCommerce: by YITH – 1.2.5
    YITH WooCommerce Name Your Price: by YITH – 1.1.10
    YITH WooCommerce Order Tracking: by YITH – 1.2.13

    ### Inactive Plugins ###

    W3 Total Cache: by BoldGrid – 0.11.0

    ### Active MU Plugins ###

    SSO: by Garth Mortensen, Mike Hansen – 0.3

    ### Theme ###

    Name: Divi
    Version: 4.0.5
    Author URL: http://www.elegantthemes.com
    Child Theme: No – If you’re modifying GiveWP on a parent theme you didn’t build personally, then we recommend using a child theme. See: How to Create a Child Theme

    @benmeredithgmailcom Could you please check and respond?

Viewing 3 replies - 1 through 3 (of 3 total)
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