GiveWP Donation Confirmation page error

  • Resolved naqeebn

    (@naqeebn)


    3 years, 1 month ago

    Hi,

    I’m having a little bit of trouble with the donation “Confirmation page”!

    As a visitor, you go to donate on the donate page and enter all the proper info and click DONATE… it is supposed to go to the confirmation page showing the [give_receipt] shortcode, instead it gives “You are missing the donation Id to view this donation receipt. I have tried the test-donation, real donation, asked friends to donate just to be sure! and the confirmation page doesn’t show up… although the donation goes through shows up in the back end and sent an email with the receipt to the donor.

    Please helpppp!!! I need to resolve this ASAP!

    Regards,
    Naqeeb

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Matt Cromwell

    (@webdevmattcrom)

    3 years, 1 month ago

    Hi there,

    Can you point us to a form on your site where we can test that out and see the problem live ourselves? That will help us be as helpful to you as possible.

    I will say immediately though that those types of errors typically have to do with aggressive caching, either via a plugin or your web host. We wrote this guide to help you troubleshoot issues like that. Take a look at that, and if you’re still not getting it resolved, please send us that form URL and we’ll take a closer look.

    Thread Starter naqeebn

    (@naqeebn)

    3 years, 1 month ago

    https://ayaam.ca/donate/

    Plugin Support Rick Alday

    (@mrdaro)

    3 years ago

    Hi @naqeebn,

    That error means that something is breaking the PHP session on the site. GiveWP uses PHP sessions to ensure that donors only have access to their own donation data (among other things). We have a detailed document that explains what a PHP session is, and how you can troubleshoot broken sessions: https://givewp.com/documentation/core/frequent-troubleshooting-issues/understanding-troubleshooting-user-access/

    The number one thing that causes sessions to mess up is caching. We also have a far-more-information-than-you-bargained-for article about caching and how you can leverage it on your GiveWP-powered website: https://givewp.com/documentation/resources/caching/

    If donors are getting the message you mentioned, it’s almost always an indication that the caching happening on your site on that page is pulling over the session from a previous visitor.

    Exclude the donation form page and the Donation Confirmation page from W3 Total Cache and let me know if that fixes the issue.

Viewing 3 replies - 1 through 3 (of 3 total)
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