Support » Plugin: Give - Donation Plugin and Fundraising Platform » Give ‘Submit’ button Hangs on Mobile

  • Resolved fezzabeall

    (@fezzabeall)



    Hi there, @webdevmattcrom

    For some reason the submit button to make a PayPal OR offline donation is not working on MOBILE IN SAFARI. It hangs and says “Please wait…” and nothing happens regardless of how long you wait.

    I’ve disabled caching on the server side and user sides, that didn’t work. I’ve disabled all plugins except Give and that didn’t work. The plugin is up to date, as is the database and WordPress itself.

    I saw another unresolved thread on this topic, am I out of luck? Help appreciated! We just started our fundraising campaign a few days ago and this is the main way users can donate.

    http://www.savedavidson.org/donate (ON MOBILE)
    savedavidson.org/donations/donate (ON MOBILE)

    • This topic was modified 4 months, 3 weeks ago by  fezzabeall.
    • This topic was modified 4 months, 3 weeks ago by  fezzabeall.

    The page I need help with: [log in to see the link]

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  • Plugin Support Ben Meredith

    (@benmeredithgmailcom)

    Hi @fezzabeall,

    The issue here is that the form is available over both HTTPS and HTTP. This is a fairly common issue, and the good news is that it is easily fixed.

    The long version of what’s going on here: your site’s resources should load over HTTPS (using an SSL certificate). One of those files, which is critical to the operation of WordPress in general, and Give specifically, is the admin-ajax.php file. A security feature of that file is that it is not able to be executed from a different url. http://example.com and https://example.com are technically different URLs. So if a person is visiting in a browser that is on http://example.com and attempting to execute the file at https://example.com the security feature kicks in and prevents anything from happening.

    The fix is to route all traffic on your site to https, and to change all instances of the http version of the URL in the database to the https version. Another “gotcha” that sometimes results in frustration is that the www and non-www versions all need to be standardized, and the files should be delivered over the same version (https://www.example.com or https://example.com) that all traffic is forced over.

    We have a detailed tutorial that covers these items really well. The article will walk you through the following things that are relevant to this issue:

    1. the “update your Site URL” section
    2. the “Force HTTPS Throughout your Site” section
    3. the “Resolve insecure elements your Pages” section.

    That article is here: https://givewp.com/documentation/resources/how-to-use-ssl-and-https-for-your-wordpress-website/

    Let me know if you need further assistance. Thanks for using Give! Have a great day.

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