Can you provide a link to your form so I can see the problem live?
On some screens you might have to scroll down within the shortcode modal to see the additional options.
Regarding the default for floating labels, I need to double-check, but you might be right that our doc needs to be updated. I believe it actually inherits the GLOBAL setting in “Donations > Settings > Display Options”
Just tried a guess at adding floating_labels=”true” to the shortcode and it worked!
Sorry, added the above before seeing your (incredibly quick) response.
However, my Global settings are set to Floating Labels enabled but still didn’t see that in the modal form.
Sorry, can’t seem to figure this out at all. I removed the floating_labels=”true” and the floating labels remained. I had the original form set to Floating labels enabled and not to Global Option so that might have solved it but when I changed it back to Global Option the modal form still showed the Floating Labels!
I am stumped but at least it appears to be working.
Anyway, the link (containing the shortcode) to click on the Donate button to get the modal form is http://wellsforzoe.org/donate/
and the original form is at http://wellsforzoe.org/donations/donate/
Thanks,
Éamonn
Sounds like you have some very aggressive caching going on. While you’re figuring this out please try to disable ALL caching you might have going on. That will help remove that from the possibility.
Can you provide a screenshot of your shortcode builder so I can see that problem? Were you able to scroll down while inside the shortcode popup?
But I kinda see what’s going on. The Floating labels are actually appearing, but there’s some CSS which is conflicting and preventing them from being visible. Try adding this to your child theme’s styles.css:
form.floated-labels .floatlabel.is-focused label.floatlabel-label {
opacity: 1;
visibility: visible;
}
Let me know how that goes.
Hi,
There is no caching on the site (wordfence is running however). When I turn off Floating labels the appearance of the Titles is immediate. And when I set it to global again (or enabled) the Floating Labels appear immediately. The latency appears to be coming solely by adding floating_labels=”true” to the shortcode.
A screenshot of my shortcode builder. No scrolling was/is available.
However it seems to be ‘stable’ now with the form set to global option (which is enabled in the settings).
Maybe it was a bug that was rectified by the disabling and re-enabling possibly carried forward from an upgrade? Wasn’t there a similar thing with Terms & Conditions at on stage?
Anyway, thanks again for your responses and maybe I have found something that needs attention or it was just within my setup.
I can test some more configs if you want and report back, but not tonight!!
Éamonn
Thanks for the update. Definitely don’t reply tonight… enjoy your weekend. But I’m curious whether you’re on the latest version of Give or not. It’s really strange behavior and unforunately I can’t replicate the problem at all and I have no other users reporting this at all, so I don’t believe it’s an issue with the plugin directly at this time.
Hi again,
I am using the most up-to-date version of Give (and enjoy it very much indeed). It might be a js interference problem with other plugins if that kind of thing exists but I guess that would jump out on ‘inspection’? Or possibly a VC problem as the theme I use employs Visual Composer.
Let me know if you would like me to investigate further at my end,
Éamonn
