Give Report 0 income

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  • gsamsmith

    (@gsamsmith)

    4 years, 4 months ago

    Hi there,

    Here are three steps that should help clear this up for you:
    ​
    1. Recalculate totals in Give.

    Navigate to Donations >> Tools >> Data >> Select “Recalculate Income amount and Donation counts for all forms” and click submit.
    ​
    2. Clear the cache through Give.

    Navigate to Donations >> Settings >> Advanced, and scroll to the bottom of the page where you will see the option to clear the Give cache.

    3. Clear cache in third-party plugins.
    ​
    If you have any other caching taking place on your site or through your hosting provider be sure to clear that as well. Then take another look at the reports in Give.

    gsamsmith

    (@gsamsmith)

    4 years, 4 months ago

    Hi there,

    I’m going to mark this ticket as resolved, but if there is anything else you need don’t hesitate to reach out.

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
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