Support » Plugin: Give - Donation Plugin and Fundraising Platform » Stopping a recurring donation

  • Resolved marjorie07

    (@marjorie07)


    A donor accidentally checked the “recurring donation” button. I have since disabled that option, and THOUGHT I cancelled her subscription. Recurring = subscription, right?

    Though she sent me an email she received saying that her $50 was charged to her account again, and the Executive Director of the non-profit received an email saying that this donor donated again, I CANNOT see a record of the donation in the backend.

    I have tried numerous times to find documentation on how to cancel a recurring donation (subscription?) that did NOT require a login by a donor. The documentation has failed me.

    I’ve asked the Exec Dir to look at the bank account to see if the $50 really did show up, and I’ve yet to get that answer.

    The bottom line is that I need to REALLY cancel this recurring donation if it is happening.

    (I thought I disabled it a month ago, and, as mentioned, the donor says she was charged another $50, due to an email being autogenerated from our Give Plugin).

    Thanks in advance.

    The page I need help with: [log in to see the link]

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  • Plugin Support Ben Meredith

    (@benmeredithgmailcom)

    Hi Marjorie,

    This support forum is for our free main Give plugin, and the moderators here don’t like for us to answer support tickets related to our premium products here.

    Please submit a ticket to our priority support form on our site at https://givewp.com/support and we’ll be happy to help resolve this issue.

    Thanks!

Viewing 1 replies (of 1 total)
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