Support » Plugin: Give - Donation Plugin and Fundraising Platform » Stopping a recurring donation

  • Resolved marjorie07


    A donor accidentally checked the “recurring donation” button. I have since disabled that option, and THOUGHT I cancelled her subscription. Recurring = subscription, right?

    Though she sent me an email she received saying that her $50 was charged to her account again, and the Executive Director of the non-profit received an email saying that this donor donated again, I CANNOT see a record of the donation in the backend.

    I have tried numerous times to find documentation on how to cancel a recurring donation (subscription?) that did NOT require a login by a donor. The documentation has failed me.

    I’ve asked the Exec Dir to look at the bank account to see if the $50 really did show up, and I’ve yet to get that answer.

    The bottom line is that I need to REALLY cancel this recurring donation if it is happening.

    (I thought I disabled it a month ago, and, as mentioned, the donor says she was charged another $50, due to an email being autogenerated from our Give Plugin).

    Thanks in advance.

    The page I need help with: [log in to see the link]

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  • Plugin Support Ben Meredith


    Hi Marjorie,

    This support forum is for our free main Give plugin, and the moderators here don’t like for us to answer support tickets related to our premium products here.

    Please submit a ticket to our priority support form on our site at and we’ll be happy to help resolve this issue.


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